Amazon CTI ConsultantMilestone Technologies, Inc. • Aligarh, Uttar Pradesh, India
Amazon CTI Consultant
Milestone Technologies, Inc. • Aligarh, Uttar Pradesh, India
30+ days ago
Job descriptionExposure to Cisco, Avaya, Genesys (legacy CTI systems) AWS certification Knowledge of SIP, VoIP, or WebRTC Experience with Amazon Connect Tasks, Contact Lens, Wisdom Lead the setup and configuration of Amazon Connect environments Work with business teams to gather requirements and translate them into technical designs Build backend integrations using AWS Lambda and REST APIs Integrate Amazon Connect with CRM and support systems Support user testing, deployment, and documentation Troubleshoot issues and improve existing contact flows
We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.
The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders.
Required Experience :
- Minimum 7 years total experience in contact center / CTI space
- 3+ years of hands-on experience with Amazon Connect
- Proven experience working in a consulting role for CTI transformation projects
- Strong knowledge of Amazon Connect features : contact flows, routing, queues, agent setup
- Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk
- Good understanding of AWS services : Lambda, DynamoDB, S3, CloudWatch
- Basic scripting with Node.js or Python
- Experience in building or enhancing IVRs using Amazon Lex
- Comfortable working independently in a client-facing environment
Nice to Have :
Responsibilities :
Create a job alert for this search
Consultant • Aligarh, Uttar Pradesh, India
Related jobs
Full-time, full remote position.In this role, you will independently plan, execute, and optimize PPC strategies to maximize visibility and sales.
Responsibilities include advanced keyword research, ...Show more
Technical Consultant
89 Solutions • Aligarh, IN
Join the team shaping the future of enterprise AI.About Moveworks and 89 Solutions.Moveworks partner delivering enterprise-grade AI solutions that transform employee support and productivity.With a...Show more
Last updated: 8 days ago • Promoted
Workday Consultant
RED Global • Aligarh, IN
Urgent Opportunity- Workday Consultants- Contract Opportunity- 100% Remote- 6 to 12 months + extension- Full-time- India.
Our international IT Consulting client is looking for Workday Consultants as...Show more
Last updated: 13 days ago • Promoted
SAP SD / LE Consultant
VRIT Tech Inc • Aligarh, IN
IT solutions provider focused on SAP implementation and maintenance.The company empowers customers with innovative IT software solutions through various industry technologies.This is a contract rem...Show more
Last updated: 30+ days ago • Promoted
Xactly Consultant
Olive Green Consulting • Aligarh, IN
We’re Hiring : Senior Solution Consultant – Xactly.Noida (Sector 135) | WFH Model.We are looking for experienced.In this client-facing role, you will lead full-cycle implementations of.Xactly Incent...Show more
Last updated: 30+ days ago • Promoted
MAWM Consultant
InfoBeans • Aligarh, IN
We are looking for an experienced.MAWM Configurator and Integration Specialist.The ideal candidate will have strong hands-on expertise in configuring, implementing, and supporting MAWM solutions.Th...Show more
Last updated: 30+ days ago • Promoted
OTM Consultant
KGiSL • Aligarh, IN
OTM (Oracle Transportation Management) Consultant.The ideal candidate will have hands-on experience in designing, implementing, and supporting OTM / GTM solutions,.
Design, configure, and implement.Wo...Show more
Last updated: 20 days ago • Promoted
Amazon CTI Consultant
Milestone Technologies, Inc. • Aligarh, IN
We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients.
This role requires strong hands-on experience with Amazon Connect an...Show more
Last updated: 30+ days ago • Promoted
HCM Technical consultant
Mumba Technologies, Inc. • Aligarh, IN
We are a leading organization committed to innovation and excellence in the field of technology.Our mission is to empower businesses through cutting-edge solutions and a collaborative culture that ...Show more
Last updated: 23 days ago • Promoted
Senior Consultant
Nagarro • Aligarh, IN
Senior Business Analyst / Senior Business Consultant – Energy & Utilities.Senior Business Analyst / Senior Business Consultant.
This is a senior, client-facing consulting role focused on.You will co...Show more
Last updated: 6 days ago • Promoted
IAM Engineer(Identity Now)
Closeloop Technologies • Aligarh, IN
Identity and Access Management Engineer (SailPoint IdentityNow).We are seeking an experienced Identity and Access Management (IAM) Engineer specializing in.
In this role, you will implement, configu...Show more
Last updated: 30+ days ago • Promoted
Amazon Advertising (PPC) Manager
Profasee • Aligarh, IN
Location : Remote (Strong internet + excellent English communication required).Profasee is redefining pricing for Amazon brands with AI-powered dynamic optimization that maximizes profit, rank, and ...Show more
Last updated: 21 days ago • Promoted
SAP CPI Consultant
PIXIE • Aligarh, IN
SAP CPI Integration Consultant.SAP Transportation Management (TM).The role involves designing, developing, and supporting integration flows using.
SAP Cloud Platform Integration (CPI).SAP TM with ex...Show more
Last updated: 8 days ago • Promoted
Senior Amazon PPC Manager - Remote
Italian Craftory • Aligarh, IN
Remote
Last updated: 30+ days ago • Promoted
Logic Apps Integration Consultant
Saxon AI • Aligarh, IN
Integration Engineer – Logic Apps / Functions (Off-shore).Time 3-4 hour overlap with central time ( 3-12AM is preferred).
Build and maintain Logic Apps Standard workflows, Azure Functions for transf...Show more
Last updated: 17 days ago • Promoted
Technical Consultant
Trekea Mobile • Aligarh, IN
TECHNICAL IMPLEMENTATION CONSULTANT – REPORTING.Role - Technical Implementation Consultant, Reporting.Technical Implementation Consultant (Mid level) 4-6 years experience.Senior Technical Implement...Show more
Last updated: 8 days ago • Promoted
IAM Specialist
Ilantus Services • Aligarh, IN
We are seeking a seasoned IAM (Identity and Access Management) Practice Leader with over 15 years of extensive hands-on expertise across multiple IAM tools and platforms.
This leadership role will m...Show more
Last updated: 8 days ago • Promoted
EDI Consultant (Oracle EBS + IBM Sterling Exposure)
Elfonze Technologies • Aligarh, IN
We are looking for an experienced.Oracle EBS / Oracle E-Commerce Gateway.Manage EDI integrations, onboarding, and end-to-end coordination with global customers.
Support existing EDI transactions (85...Show more
Last updated: 2 days ago • Promoted
D365 F&O Technical Consultant (7+ Years Experience)
Proso.ai • Aligarh, IN
Immediate joiners or candidates who can join within 30 days.Proso AI is looking for a highly skilled.Develop, customize, and enhance solutions in.
Design and implement integrations between D365 F&O ...Show more
Last updated: 8 hours ago • Promoted • New!