Talent.com
Sr. Relationship Manager - Affluent Relations
Sr. Relationship Manager - Affluent RelationsStandard Chartered Bank • Noida, Uttar Pradesh, India
Sr. Relationship Manager - Affluent Relations

Sr. Relationship Manager - Affluent Relations

Standard Chartered Bank • Noida, Uttar Pradesh, India
6 days ago
Job description

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

  • Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.

Key Responsibilities

  • Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current / Savings / Term deposits], wealth management products and asset related products (secured, unsecured)
  • Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts
  • Participate actively in branch sales planning to generate action plans for meeting target
  • He / She is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times.
  • Ensure high level of customer service in the Branch. Manage difficult customer situations
  • Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
  • Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs
  • Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized / overridden by appropriate authoritie
  • Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
  • Monitor customer satisfaction survey ratings, net promoter score or any other survey / feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
  • Take responsibility for general reconciliation and control activities
  • Find ways to improve operational efficiency and control costs to meet cost budgets
  • Be multi-skilled to handle all kinds of transactions and services in the bank
  • Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer
  • Ensure he / she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC / CDD / EDD & Money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
  • Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
  • Responsible for health and safety for all. As part of the Health and Safety guidelines you should :
  • Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
  • Ensure that your actions do not put others at risk; Work in a healthy and safe manner
  • Encourage others to work in a healthy and safe manner;
  • Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
  • Risk Management

  • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
  • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
  • Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
  • Read, understand and comply with all provisions of the Group Code of Conduct.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Qualifications

  • Post Graduate, consistent academic career
  • Extensive sales experience (2 to 5 years)
  • Sales focused and highly target oriented
  • Able to pick up new concepts quickly
  • Able and excited about going out to meet new customers
  • Competitive awareness & benchmarking
  • Excellent communication, interpersonal & relationship building skills
  • Banking knowledge
  • Management Information Skills
  • Good Interpersonal Skills
  • Skills and Experience

  • Diligent & Punctual
  • Knowledgeable about the role
  • Certified with relevant courses
  • Confident
  • Fluent in Language
  • Good Sales exposure
  • Banking Exposure
  • Management Information Skills
  • Good Interpersonal Skills
  • Customer and Service Oriented
  • About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

    Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

    Together we :

    Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

    Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

    Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

    What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

    Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

    Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

    Flexible working options based around home and office locations, with flexible working patterns.

    Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

    A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

    Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

    ]]>

    Create a job alert for this search

    Relationship Manager • Noida, Uttar Pradesh, India

    Related jobs
    Relationship Manager

    Relationship Manager

    Taggd • Delhi, India, India
    The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding.Yo...Show more
    Last updated: 12 days ago • Promoted
    Relationship Manager- PMS & AIF

    Relationship Manager- PMS & AIF

    Nippon India Mutual Fund • Delhi, India, India
    The position is responsible for prospecting and selling AIF products to High-Net-worth Individuals through direct sales efforts and third-party distributors, focusing more upon Institutional sales....Show more
    Last updated: 8 days ago • Promoted
    Sr. Relationship Manager - Affluent Relations

    Sr. Relationship Manager - Affluent Relations

    Confidential • Delhi, India
    Servicing primarily walk-in customers to fulfil the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell...Show more
    Last updated: 4 days ago • Promoted
    Relationship Manager

    Relationship Manager

    CodeVyasa • Noida, Uttar Pradesh, India
    We are looking for a proactive.The ideal candidate will act as a bridge between our clients and internal teams - ensuring projects run smoothly, client expectations are met, and opportunities for g...Show more
    Last updated: 13 days ago • Promoted
    Relationship Manager

    Relationship Manager

    SR Jungle Resort • Delhi, India
    SR Jungle Resort is expanding our corporate and community outreach initiatives.We are seeking a driven and relationship-focused professional who can represent our resort and build strong connection...Show more
    Last updated: 11 days ago • Promoted
    Relationship Manager

    Relationship Manager

    YES BANK • Ghaziabad, IN
    Relationship Manager - SM / AVP.Small Enterprises (SE) - Working Capital Products.We are looking for a dynamic and result-oriented Relationship Manager (RM) to join our Small Enterprises (SE) team....Show more
    Last updated: 9 hours ago • Promoted • New!
    Senior Relationship Manager

    Senior Relationship Manager

    HDFC securities • Delhi, India
    Immediate joiners preferred Location : Ahmedabad.Relationship Manager / Senior Relationship Manager - Ahmedabad Experience required : 5 Years+ Job Description : Execution of trade orders on behalf of ...Show more
    Last updated: 30+ days ago • Promoted
    Senior Relationship Manager (Large & Mid market)

    Senior Relationship Manager (Large & Mid market)

    Piramal Finance • Delhi, India
    Opportunity Open at multiple locations- Chennai, Bangalore, Mumbai, Delhi.Essential Experience : 10+ Years of experience in wholesale, managing mid sized corporates Experience in deal origination.Ke...Show more
    Last updated: 12 days ago • Promoted
    Relationship Manager

    Relationship Manager

    AAA Global • ghaziabad, uttar pradesh, in
    Relationship Manager – Wealth Management.The ideal candidate will have an existing client base of.You will be responsible for managing and growing client portfolios, identifying investment opportun...Show more
    Last updated: 17 days ago • Promoted
    Affluent Relationship Manager-Business Banking

    Affluent Relationship Manager-Business Banking

    Kotak Mahindra Bank • Delhi, India
    Job Description : Affluent Relationship Manager – Business Banking.Kotak Mahindra Bank is seeking dynamic professionals to join as Affluent Relationship Managers in our Business Banking division.Thi...Show more
    Last updated: 8 days ago • Promoted
    Private Banking Relationship Manager

    Private Banking Relationship Manager

    Client of Prudent HR Consultant LLP • delhi, delhi, in
    About the Role - The role is with NBFC.As a Relationship Manager - Private Wealth, we are seeking a highly skilled and client-focused professional from the Private Wealth industry with 10+ years of...Show more
    Last updated: 13 days ago • Promoted
    Relationship Manager

    Relationship Manager

    TP • Delhi, India
    This is regarding an upcoming launch of our dedicated HNI(high net worth individual) desk, designed to cater to our new base of affluent cardholders. In line with this initiative, we are looking to ...Show more
    Last updated: 30+ days ago • Promoted
    Relationship Manager

    Relationship Manager

    The Wedding Company • Delhi, India, India
    We are seeking dynamic and results-driven Relationship Managers to join our team specializing in high Average Selling Price (ASP) wedding services. As RM, you will be responsible for cultivating rel...Show more
    Last updated: 1 day ago • Promoted
    Associate Relationship Manager

    Associate Relationship Manager

    SmartQ • Delhi, India
    We go many miles beyond the F&B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requ...Show more
    Last updated: 30+ days ago • Promoted
    Relationship Manager – Wealth Management

    Relationship Manager – Wealth Management

    UpperCrust Wealth Pvt.Ltd. • Delhi, India
    Top 5 Reasons to Build Your Career at UpperCrust Wealth.Biggest Wealth-Management Setup in Vadodara.Work with one of the city’s strongest and fastest-growing financial teams.Exposure to Every Major...Show more
    Last updated: 6 days ago • Promoted
    Relationship Manager

    Relationship Manager

    upGrad Rekrut • Delhi, India
    Relationship manager builds and maintains strong, positive connections with clients, acting as a crucial link between the company and its customers. They focus on understanding client needs, providi...Show more
    Last updated: 30+ days ago • Promoted
    Relationship Manager

    Relationship Manager

    Motilal Oswal Financial Services Ltd • Delhi, India
    The Relationship Manager will be responsible for bringing their existing clients (Affluent & Super Affluent) and building a strong client book. Maintaining client relationships and generate AUM from...Show more
    Last updated: 13 days ago • Promoted
    Relationship Manager

    Relationship Manager

    Bandhan AMC Limited • Delhi, India
    The ideal candidate will be responsible for gaining a deep understanding of the clients' investment objectives, risk appetite, and investment horizon. She / he will have to create strategic recommend...Show more
    Last updated: 22 days ago • Promoted