Leadership role– 15+ yrs-CCaaS / cloud Migrations (CX Transformation)

Leadership role– CCaaS / Cloud Migration (CX Transformation)

Delhi NCR preferred

Fulltime role

Qualifications

• Experience

o 15+ years in contact center technology and CX transformation leadership, with at least 7+ years focused on CCaaS / cloud migrations.

o Proven track record in migrating large-scale Avaya / Cisco platforms to cloud-native solutions (Genesys, Amazon Connect, Five9, RingCentral).

o Strong expertise in omnichannel platforms, AI / IVA, analytics, WFM, CTI, and customer journey orchestration.

o Experience in managing multi-country / global transformation programs.

o Strong executive presence with the ability to engage C-suite stakeholders.

o Proven program governance, risk management, and delivery leadership skills.

o Deep understanding of cloud architecture, APIs, and enterprise integrations.

o Ability to drive change across large organizations while balancing strategic vision and execution.

o Bachelor’s degree in Engineering, Computer Science, or related field required; Master’s degree preferred.

o Certifications in CCaaS solutions, cloud platforms (AWS, Azure, GCP), or PMP / Agile methodologies are advantageous.

Why Join Us