Key Account Manager

Position : Key Account Manager

Location : India (Remote)

Employment Type : Full Time

Schedule : Monday to Friday, Day Shift

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence.

We are looking for a Key Account Manager to own and grow strategic customer relationships, maximize account value, and position Scry AI as a long-term transformation partner.

Role Overview

As a Key Account Manager at Scry AI, you will be responsible for managing a portfolio of high-value enterprise customers. You will work closely with CXOs, business heads, and operational leaders to understand their priorities, drive adoption of Auriga, Collatio, and Concentio, and identify expansion opportunities. This role demands strong relationship-building skills, commercial acumen, and a consultative approach to selling AI-led solutions.

Key Responsibilities

Account Ownership and Relationship Management

Act as the primary point of contact for key enterprise accounts across BFSI, insurance, logistics, and industrial sectors

Build strong, trust-based relationships with decision-makers and influencers at multiple levels (business, IT, operations)

Conduct regular check-ins, QBRs, and strategic reviews to align on goals, outcomes, and roadmap

Growth, Retention, and Commercial Management

Develop account plans with clear revenue, retention, and expansion objectives

Identify and close upsell / cross-sell opportunities across Scry AI’s product suite

Own renewals and commercial discussions in collaboration with leadership and finance

Solution Consulting and Adoption

Deeply understand client use cases, processes, and KPIs to position Scry AI solutions effectively

Coordinate with product, solutioning, and delivery teams to design and execute successful implementations and pilots

Drive user adoption and value realization by ensuring the right training, enablement, and success metrics are in place

Internal Coordination and Escalation Management

Represent the voice of the customer internally and ensure timely resolution of issues or escalations

Collaborate with product teams to share feedback, feature requests, and insights from key accounts

Work closely with marketing and sales to develop case studies, references, and advocacy from satisfied customers

Reporting and Forecasting

Maintain accurate records of account activities, opportunities, and forecasts in the CRM

Track and report on key account health indicators, including usage, satisfaction, and risk signals

Provide regular updates to leadership on account performance, risks, and growth opportunities

Required Qualifications and Skills

4+ years of experience in key account management, enterprise sales, or customer success, preferably in B2B tech or SaaS

Proven track record of managing and growing strategic accounts with complex deal cycles

Strong consultative selling skills and experience engaging senior stakeholders (CXO, business heads, IT leaders)

Comfortable discussing data, workflows, and business outcomes in domains like BFSI, insurance, logistics, or operations

Experience working with CRM tools (e.g., HubSpot, Salesforce, Zoho) and basic reporting in Excel / Google Sheets

Excellent communication, negotiation, and stakeholder management skills

Our Ideal Candidate

Thinks like a strategic partner to customers, not just an account manager

Is proactive about identifying value, expansion opportunities, and risk in their accounts

Can translate AI capabilities into business outcomes and ROI for different stakeholders

Balances relationship-building with disciplined pipeline management and forecasting

Is excited to help enterprises scale AI adoption using platforms like Auriga, Collatio, and Concentio

If this role interests you, follow our page to stay updated on more job opportunities and to see how Scry AI partners with leading enterprises to deploy secure, scalable AI solutions.