Mainframe Operations Lead

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.

As a Computer Operator you will be on the technical frontline – performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving / routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.

If you have a passion for technology and a desire to continually improve your skills – this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

Key Responsibilities :

• Providing immediate fixes and submitting jobs from batch tools.
• Ensuring timely completion of batch cycles as per the schedule.
• Check each system for outstanding messages and / or batch abends regularly.
• Scan batch output to find the actual cause of failure.
• Identify tasks or issues that can be improved and send tickets to the correct team.
• Determine the severity of a problem quickly and make appropriate escalations.
• Communicate effectively and consistently with all levels of the organization and work independently without direct supervision.
• Strong analytical and problem-solving skills with high attention to detail.
• Operating as a single point of contact (SPOC) for service delivery across different technologies and platforms.
• Ensuring positive customer satisfaction and maintaining customer relationships.

Your Future at Kyndryl

As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we’re invested in paving the way.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

Minimum 7 to 10 years of experience in Mainframe Operations.

Monitoring and maintaining production LPARS 24 / 7, handling all console-related alerts, and performing scheduled outages, IPLs, and clock changes.

Managing JES spool, diagnosing hardware and software problems, and informing the support team.

Handling service restoration teams and root cause analysis of abends.

Perform root cause analysis, resolution, and / or escalation for production systems (excluding business applications).

Perform automated startup and shutdown of the production operating system.

Execute production subsystem (e.g., IMS, CICS, DB2, IDMS) started tasks restarts, as per support team specifications during special activity changes and upgrading.

Should have good understanding of zOS operating system.

Should have experience working on HMC / Control-M / Netview / Netcool

Expertise in Job Control Language (JCL) and job abend codes.

Expertise in IBM z / OS, JES2, VTAM, TCP / IP, CICS, DB2, MQ, RACF.

Strong knowledge of batch processing tools Control-M

Experience with performance monitoring tools (OMEGAMON, RMF, SMF).

Preferred Technical and Professional Experience

Familiarity with ITIL processes and mainframe modernization strategies.

Strong problem-solving and analytical skills for troubleshooting complex mainframe issues.

Excellent communication and stakeholder management skills.

Ability to mentor junior team members and share knowledge effectively.

Adaptability and continuous learning to stay updated with mainframe technologies.

Certifications such as IBM Certified zOS system operation

ITIL Foundation.

Scripting & automation using Rexx, JCL, CLIST, or Python.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.