Senior Analyst – HR Operations

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

About JLL

For over 200 years JLL (NYSE : JLL) a leading global commercial real estate and investment management company has helped clients buy build occupy manage and invest in a variety of commercial industrial hotel residential and retail properties. A Fortune 500 company with annual revenue of $23.4 billion and operations in over 80 countries around the world our more than 112000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world we help our clients people and communities SEE A BRIGHTER WAY SM . JLL is the brand name and a registered trademark of Jones Lang LaSalle Incorporated. For further information visit .

What this job involves :

Resolve Tier 1 queries and transactions related to core HR processes

Maintaining data on Location Creation Data Correction transaction rescinds and System Security requests Workday.

Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.

Working with and assisting global employee / HR users from APAC EMEA & AMR.

Manage Global compensation audits and reports.

Communicate and distribute processes policies and other relevant documentation to employees needed to resolve the query / issue.

Managing semi-functional issues in Workday and EIB Validations and Mass uploads.

Manage One-time payments bulk uploads and comp requests.

Managing & Coordinating queries on Case management tool Service now effectively.

Assist SME / Sr. SME with building and maintenance of a Knowledgebase for Case Management.

Active participation on any new transitions and documents creation.

Assist with data correction or escalate to SME / Sr. SME specifically for issues that cannot be resolved through self-service

Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams.

Update / Review SOPs and Process Maps on a regular basis based on new inputs / changes / updates in any of the existing processes

Quality Check on the Key / Critical transactions processed by team as defined in the Quality framework.

Ability to identify and escalate complex queries to appropriate stakeholders

Adhere to agreed KPIs KRAs SLAs and customer service standards

Managing client calls with the Global process partners on a regular basis and ensures required documentation

Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Key Skills

Understanding or Knowledge of HR fundamentals practices and procedures

Strong written and verbal communication skills

Previous experience in a Workday HR environment preferred or similar HR ERP desirable

Knowledge of Case Management tool ServiceNow an added advantage

Knowledge on MS Office Suite skills (Word Excel Outlook) with good command on Excel PowerPoint and Word.

Bachelors / Masters degree in Human Resources or Personnel Management

3-4 years of experience in HR or client services role preferred

Comfortable to work in Global shift timing.

Sound like you In this role your key responsibilities will include :

Highly Organized and Self-motivated

Highly Employee and Customer centric

Strong team player willing to learn and share experiences with other team members

Attention to detail and ability to work towards tight deadlines

Result oriented and Proactive in achieving results

Ability to manage competing priorities and multiple stakeholders

Highly Flexible and Adaptable to conditions and business requirements

What we can do for you :

At JLL We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.

Location : On-site Gurugram HR

Scheduled Weekly Hours :

40

Job Tags : JBS

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Required Experience :

Senior IC

Key Skills

Arabic Speaking,Internal Audit,Biotechnology,ABAP,Learning Management System,AV

Employment Type : Full-Time

Experience : years

Vacancy : 1