Process Excellence Delivery Manager [T500-21342]

About Arch :

Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer.

Position Summary :

The Process Excellence Delivery Manager will oversee and implement transformation initiatives to drive continual improvement within GSI. This role will ensure process, system and behavior improvement opportunities are identified, enhanced, and managed to meet the internal and external customer's business requirements.

The individual in this role requires a deep understanding of Insurance Operations (i.e. Underwriting, Claims, Finance, & Risk), their customer and business requirements, and how to efficiently embed and deploy lean transformation methodology at a senior leadership and frontline staff level to deliver sustainable results. This role will require close partnership with various stakeholders to drive effective execution and will play a pivotal role in executing the strategy as directed by the Deputy Chief Transformation Officer and Service Delivery Head of Global Insurance Operations at GSI.

Responsibilities and Accountabilities :

• Work closely with the Deputy Chief Transformation officer & Service Delivery Head of Global Insurance Operations at GSI.
• to develop a transformation roadmap to meet the desired outcomes of GSI.
• Lead the execution of the Transformation roadmap with specific responsibility for initiatives and continuous improvement practices and routines.
• Guide the current state and future state, standard work design, implementation plan, along with defining the impact, value and prioritization of changes (in strong cooperation with business or service unit experts).
• Analyze customer & business requirements through voice of the customer meetings; evaluating current processes and systems; and data collection and review.
• Conduct detailed root cause analysis by working closely with stakeholders to understand the issues originating in upstream / downstream process areas.
• Facilitate sessions using lean problem-solving techniques (i.e. Fishbone analysis) so all relevant stakeholders can communicate business critical issues in root cause language.
• Use a standard set of Lean / Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of agreed upon outcomes.
• Successful implement identified improvements (i.e. Process, Tools, artifact enhancements, and performance transparency) that have the greatest value to enable an efficient end-to-end process as defined by the Deputy CTO and business / functional units.
• Work with business to ensure support structures in place to enable timely task completion and ensure the right people are aligned to the right task
• Work with cross-functional team(s) for effective and timely issue resolution.
• Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines and capture performance standards.
• Embed routines / behaviors that drive activities to be completed timely and drive ongoing continuous improvement efforts.

SKILLS AND REQUIREMENTS :

Education and Experience :