Quality Assurance (QA) TesterFlowcall • guwahati, assam, in

Quality Assurance (QA) Tester

Flowcall • guwahati, assam, in

2 days ago

Job description

Company : Flowcall

Location : Remote

Employment Type : Full-time

Salary : ₹20,000 per month

About Flowcall

Flowcall is an AI-powered customer service platform helping brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat. We work with leading brands to automate 80-90% of customer queries while maintaining quality experiences.

Role Overview

We're looking for a detail-oriented QA Tester who will serve as a critical bridge between our clients, product, and engineering teams. You'll be responsible for identifying issues, ensuring product quality, and maintaining clear communication with stakeholders throughout the resolution process.

Key Responsibilities

Quality Assurance & Testing

Perform manual and exploratory testing across all platform channels (WhatsApp, email, voice, web chat)
Identify, document, and track bugs with clear reproduction steps
Validate bug fixes and perform regression testing before releases
Develop and maintain test cases for new and existing features

Client Communication & Support

Respond to client-reported issues promptly and professionally

Investigate, troubleshoot, and resolve client concerns

Provide regular updates to clients on issue status and resolution timelines

Escalate critical issues appropriately and keep stakeholders informed

Technical Collaboration

Work closely with the engineering team to report and prioritize bugs

Provide detailed bug reports with logs, screenshots, and contextual information

Participate in sprint reviews and planning sessions

Collaborate on root cause analysis for recurring issues

Requirements

1-3 years of experience in QA testing or a similar role

Strong attention to detail and analytical thinking

Excellent written and verbal communication skills

Familiarity with bug tracking tools (Jira, Linear, or similar)

Basic understanding of APIs and how web applications work

Comfortable reading logs and identifying patterns

Ability to manage multiple issues and prioritize effectively

Reliable internet connection and ability to work independently in a remote setup

Nice to Have

Experience with SaaS or customer service platforms

Exposure to automation testing tools

Understanding of conversational AI or chatbot systems

Experience in client-facing roles

What We Offer

Fully remote position – work from anywhere

Opportunity to work with cutting-edge AI technology

Fast-paced startup environment with real ownership

Direct impact on product quality and customer satisfaction

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Quality Assurance • guwahati, assam, in

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