Customer Engagement Specialist

Company Description At Filtronic Lifestyle, we specialize in creating stunning interior designs that reflect your unique style. Our themes are tailored to elevate your space and enhance your everyday living experience

Role Description

This is a full-time, on-site role for a Tele Caller, located in Bhubaneswar. The Caller will manage outgoing and incoming calls, address customer inquiries, and build effective communication with clients. Responsibilities include maintaining accurate records of customer interactions, resolving customer concerns, and providing detailed feedback to relevant teams to improve service quality. The role will also involve some administrative tasks related to call tracking and reporting.

Qualifications

Strong verbal communication, active listening, and interpersonal skills

Customer service skills with the ability to handle inquiries and resolve issues efficiently

Proficiency in data entry and maintaining accurate call records

Ability to multitask while maintaining attention to detail

Time management and organizational skills

Previous experience in customer service or a related field is a plus

Strong problem-solving abilities and patience in customer interactions

Familiarity with CRM software or call logging systems is an advantage