IVR Automation Test Engineer

About Client :

Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence : 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA).

Job Title : IVR Automation Test Engineer (Cyara must)

Exp : 6-9

Location : Pan Zensar

Salary : As per market

Notice Period : 0-15 days / serving

Mode of Hire : contract

IVR Automation Test Engineer

• Automation testing using Cyara or similar tools
• Creation of functional requirements based on business / client / end user needs
• Experience in technical writing
• Experience working on large / complex projects
• Ability to communicate with engineers on requirements and expected outcomes
• Familiarity with voice components and / or contact center practices / procedures
• IVR knowledge of call flows, automation, self service
• IVR, Complex ACD testing (both speech and DTMF)
• Smoke testing, System integration testing, regression testing
• Creation of Visio call flows, both detailed and high level based off User interface documentation