Guest Relations Specialist

About ALTR NATIV

ALTR NATIV is a social lifestyle hotel in Morjim that merges hospitality, community, and creativity. Designed for modern travelers, the property blends a boutique stay with vibrant social spaces, music, art, and curated events.

Role Overview

As the Host at ALTR NATIV, you are the first and last touchpoint of the guest experience. You embody the brand’s personality, social, relaxed, and intuitive, while managing check-ins, guest relations, and daily front desk operations.

Key Responsibilities

Front Desk Responsibilities :

• Manage smooth and efficient guest check-ins and check-outs using the hotel’s PMS system.
• Handle booking confirmations, room allocations.
• Respond promptly to emails, messages, and walk-in inquiries.
• Coordinate with housekeeping for room readiness and maintenance requests.
• Ensure the lobby and reception area are always organized and inviting.

Operational Oversight :

Crisis and Conflict Management :

Host & Guest Experience Responsibilities :

Personal Attributes