Senior Presales Consultant

About us :

SuperAGI is pioneering the future of Artificial General Intelligence with groundbreaking research and innovative AI products. Our mission is to transform the future of applications through intelligent, autonomous solutions that drive unparalleled efficiency and growth. We are building a world where AI and human intelligence collaborate seamlessly to achieve extraordinary outcomes. If you are passionate about AI and eager to be part of a team that is shaping the future, SuperAGI is the place for you.

About the role :

At SuperAGI, the Solutions Engineer works closely with the sales, product, and engineering teams to understand customer needs and deliver technical solutions that demonstrate product value. This role blends technical expertise, customer engagement, and problem-solving to support pre-sales activities, solution design, product demonstrations, and post-implementation guidance. The Solutions Engineer acts as a trusted technical advisor to customers and a bridge between business requirements and technical capabilities.

Key Responsibilities :

• Join Account Executives on discovery calls to uncover business goals, pain points, and workflows.
• Translate customer needs into high-level CRM solution architectures (modules, editions, add-ons, integrations).
• Shape the business story and positioning that aligns the customer’s challenges with our product value.
• Deliver compelling, tailored demos focused on workflows and outcomes—not just features.
• Handle objections, guide prospects through best practices, and articulate “why this solution works.”
• Convert discovery insights into demo paths that resonate with executive and technical buyers.
• Build high-level solution outlines, LOE (Level of Effort) estimates, and proposals that support deal advancement.
• Translate requirements into detailed configurations, data models, workflows, and automation recommendations.
• Provide clarity on product limitations, workarounds, and future roadmap alignment.
• Develop deep expertise in the CRM product, including feature flags, constraints, best practices, and templates.
• Support large or strategic deals with “Can the product do X?” and “What’s the best way to model Y?”
• Act as an internal product advisor : guide AEs, CSMs, partners, and customers on optimal setups.
• Work closely with Product Managers to relay field insights, customer pain points, and feature gaps.
• Collaborate with engineering and product teams when complex requirements or RFPs arise.
• Contribute to internal playbooks, vertical solution templates, and reusable solution assets.
• Develop best-practice templates for pipelines, objects, fields, automations, and reporting.
• Help reduce implementation escalations by designing scalable, realistic, and supportable solutions.
• Provide product-led enablement for sales and post-sales teams.

Skills & Qualifications :