Employee Technology Support Analyst

This job is with Morningstar, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Employee Technology Support Analyst, Morningstar India Pvt Ltd.

Morningstar India Pvt Ltd is seeking an Employee Technology Support Analyst to work within the Global IT Employee Experience team.

You will be responsible for carrying out all aspects of desktop, laptop support to more than 4 K plus employees in our India office and plus globally.

Candidate should be trustworthy and able to work independently, managing their time and priorities. Additionally, he must be strong team player and contributor, who is able to work closely with other support team members.

As an employee support analyst, you should possess strong interpersonal and communication skills as well as excellent proven troubleshooting skills.

Candidate should also possess a highly proactive "can-do" attitude and be able to manage multiple demands and tight deadlines.

We would prefer applications from people who are qualified at least to an IT related degree level and who are ITIL Foundation V3 Certified . The role would ideally suit someone with at least three years' employee / desktop support experience .

Preference will be given to candidates with experience of the following :

• Windows 10 and Windows 11 Enterprise administration
• Active Directory 2019 administration
• Microsoft Office 2013 / 2016 / O365 administration
• Knowledge of HP & Dell desktops and laptops hardware and tools
• Microsoft Windows Deployment server methodologies
• Microsoft Intune, Windows Autopilot deployment.
• Good understanding of networking concepts.
• Knowledge of AWS Workspace, VDI
• Knowledge of Mac OS and Jamf Pro.
• Microsoft System Centre Configuration Manager (SCCM)
• Knowledge of ServiceNow platform for ticketing and Hardware Assets Management.

Key Responsibilities

Experience in the following is preferred :

Morningstar is an equal opportunity employer.

Certificate & Required Key Skills -

ITIL Foundation V3 Certified

ServiceNow platform knowledge and certificate

Active Directory 2008 / 2012 / 2016 Administration

Office 365 Administration

Hands on Experience with Microsoft System Centre Configuration Manager (SCCM)

Hands on Experience with Microsoft Windows Deployment Services

Active Directory 2008 / 2012 / 2016 Administration

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

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