Sr. Assistant Vice President - Retail Customer Service Operations RoleEXL • Pune, Maharashtra, India
Sr. Assistant Vice President - Retail Customer Service Operations Role
EXL • Pune, Maharashtra, India
9 days ago
Job descriptionLead, mentor, and manage operations staff and mid-level managers. Foster a culture of accountability, continuous improvement, and excellence. Analyze workflows, identify bottlenecks, and implement process enhancements. Use data and metrics to evaluate performance and implement corrective actions. Develop and manage budgets, forecasts, and cost-control initiatives. Collaborate with finance to monitor expenses and maximize ROI. Ensure compliance with regulatory requirements and company policies. Identify operational risks and develop mitigation plans. Bachelor's degree in business administration, Operations Management, or a related field (MBA preferred) 15+ years of experience in operations management, with at least 7 years in a senior leadership role Proven track record of managing large teams and driving operational excellence Strong analytical and problem-solving skills Excellent communication, leadership, and organizational abilities
We are seeking highly skilled and experienced leader to oversee and optimize the daily operations. This role is crucial for ensuring operational efficiency, improving service delivery, and driving strategic initiatives. The ideal candidate will have strong leadership capabilities, a data-driven mindset, and a track record of managing cross-functional teams in a fast-paced environment.
Operational Strategy & Execution :
- Develop and implement operational strategies aligned with company goals.
- Identify opportunities to improve operational efficiency and productivity.
Team Leadership & Development :
Process Improvement :
Budgeting & Cost Management :
Compliance & Risk Management :
Work Window : US Shift
Preferred candidate profile
Create a job alert for this search
Assistant Vice President • Pune, Maharashtra, India
Related jobs
Director Operations - AI-Powered Global Tech Startup
SkillsCapital • Pune, IN
We are a high-growth startup revolutionizing how companies access top-tier tech talent.Our proprietary AI / ML / NLP-powered Talent Cloud and Blockchain-based vetting engine enable global clients to hi...Show more
Last updated: 17 days ago • Promoted
VP of Community Building
NorthStar HR Consultants • Pune, Maharashtra, India
Job Title - VP of Marketing & Community.Budget - INR 30 lacs (includes 25% variable).Community Building & Ecosystem Engagement (Primary Focus).
Build and grow a high-value community of founders, GTM...Show more
Last updated: 17 days ago • Promoted
Assistant Vice President / Vice President - Corporate Segment
Marsh • Pune, Maharashtra, India
We are seeking a talented individual to join our Corporate segment team at.Marsh India Insurance Brokers Pvt Ltd.This is a hybrid role that has a requirement of working at least three days a week i...Show more
Last updated: 30+ days ago • Promoted
VP. Managed Services Operations
Confidential • Pune, India
At UKG, the work you do matters.The code you ship, the decisions you make, and the care you show a customer all add up to real impact.
Today, tens of millions of workers start and end their days wit...Show more
Last updated: 16 days ago • Promoted
Senior Vice President - MCC
TresVista • Pune, India
TresVista is a global enterprise whose business model is built to deliver enduring value.TresVista combines best practices, technology-enabled execution, and industry-leading talent to drive meanin...Show more
Last updated: 23 days ago • Promoted
VP - Operations and Project
Torq Commodities • Pune, Maharashtra, India
Responsibilities : - Assist and manage the process of a variety of initiatives of the CEO and leadership team.Collaborate with the executive team members to determine and prioritize business strate...Show more
Last updated: 10 days ago • Promoted
Client Partner - VP
ANSR • Pune, Maharashtra, India
About the Role : We are looking for an experienced Client Partner to manage a wide range of programs.You will be responsible for the delivery and overall success of the GCC.The goal is to ensure ev...Show more
Last updated: 17 days ago • Promoted
Assistant Vice President - Regional Collections
Confidential • Pune, India
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs.
We are constantly innovating to meet the evolving financial nee...Show more
Last updated: 27 days ago • Promoted
Vice President - Continuous Improvement
Confidential • Pune, India
Step into the role of Vice President - Continuous Improvement.You will be integral in championing the continuous improvement culture across all global locations through a vast network of continuous...Show more
Last updated: 19 days ago • Promoted
Sr. Assistant Vice President - Retail Customer Service Operations Role
EXL • Pune, Maharashtra, India
We are seeking highly skilled and experienced leader to oversee and optimize the daily operations.This role is crucial for ensuring operational efficiency, improving service delivery, and driving s...Show more
Last updated: 9 days ago • Promoted
Senior Manager / Manager - Customer Service Operations Role
EXL • Pune, MAHARASHTRA, India
We are seeking highly skilled and experienced.This role is crucial for ensuring operational efficiency, improving service delivery, and driving strategic initiatives.
The ideal candidate will have s...Show more
Last updated: less than 1 hour ago • Promoted • New!
Assistant Vice President / Vice President – Corporate Segment
Marsh • Pune, Maharashtra, India
We are seeking a talented individual to join our.Marsh India Insurance Brokers Pvt Ltd.This role will be based in Pune.This is a hybrid role that has a requirement of working at least three days a ...Show more
Last updated: 30+ days ago • Promoted
Assistant Vice President Enterprise Security (Security Operations Tooling)
M&G • Pune, Maharashtra, India
Assistant Vice President Enterprise Security (Security Operations Tooling) Experience : 10 Years to 15 Years Location : Mumbai / Pune Overall Job Purpose : The purpose of this role is to monitor a...Show more
Last updated: 23 days ago • Promoted
Operations Manager, INFC Operations
Amazon • Pune, Maharashtra, India
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : Job...Show more
Last updated: 8 days ago • Promoted
(EVP) Executive Vice President of Operations
Confidential • Pune, India
Easebuzz is India's one of the first and foremost end-to-end SAAS enabled payments platform.We are a SaaS-unifying payment aggregation platform interconnecting banks, networks, acquirers and proces...Show more
Last updated: 27 days ago • Promoted
General Manager (VP) F&A Operations (PTP, RTR & OTC)
Confidential • Pune
Responsible for management and coordination of operations across PTP, OTC and RTR towers in the capacity of an SDL Experience in Travel vertical (Hotel Aggregator) and working knowledge of Tableau ...Show more
Last updated: 15 days ago • Promoted
Assistant Vice President-Architecture-Cloud Architecture
Confidential • Pune, India
We are seeking an experienced Azure platform and data architect to build data strategy, architect and design analytics platform leveraging Azure Synapse Analytics, Dedicated SQL Pools, Event Hubs, ...Show more
Last updated: 25 days ago • Promoted
Master Card - Vice President of Engineering - Connectivity Platforms Services
MasterCard • Pune
Description : Our Purpose : Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our custome...Show more
Last updated: 24 days ago • Promoted