Senior Quality Analyst -TamilConcentrix • Tiruchirappalli, IN
Senior Quality Analyst -Tamil
Concentrix • Tiruchirappalli, IN
1 day ago
Job descriptionMonitors, evaluates and / or audits a sampling of inbound and / or outbound calls and other contactmethods including chat and email Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Participates in calibration sessions / call listening sessions with Quality Leadership staff, Operations, ProgramManagement and clientsto ensure scoringconsistency and best practices Participates in internal quality audits (e.g. periodic audits of existing processes to determineprocess control and efficiencies) designed to improve overall contact quality and recommend changes Maintains strong program knowledge base; basic understanding of client products, services and / or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) Complete phonetime to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on reviewof key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goal Having experience in QA / QC / Audit or any relevant Background in Call Center (Customer Service) is a plus English 4 skills
About Concentrix : Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE : SNX), is a leading business services company. With a presence in more than 70 countries and a staff of more than 450,000 globally who speak 70+ languages. Concentrix provides highly valued services to clients in 10 primary industries, leveraging outstanding process capabilities, and sophisticated operational excellence with global scale, deep analytical capabilities, relevant and innovative technologies, and the best staff in the market. Visit www.concentrix.com to learn more.
Senior Trainer
Sr. Quality Evaluator
Location : QTSC1 Building, Quang Trung Software City (Công viên phần mềm Quang Trung), To Ky, District 12, HCMC
Time working : 5 days / week, rotatingshift (having nightshift)
- Language : Proficient in Bengali
What you'lldo :
What you need :
Create a job alert for this search
Quality Analyst • Tiruchirappalli, IN
Related jobs
Conduct technical quality assurance of recorded interviews, watching assigned recordings end-to-end.Flag and annotate issues such as premature termination, audio / video glitches, and other anomalies...Show more
Conduct technical quality assurance of recorded interviews, watching assigned recordings end-to-end.Flag and annotate issues such as premature termination, audio / video glitches, and other anomalies...Show more
![Opentext Analyst II [T500-21607]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=ADM)
Senior Data Analyst
Nua • Tiruchirappalli, IN
Nua is a venture-funded, direct-to-consumer (D2C) brand transforming women’s wellness in India.Starting with our innovative, chemical-free and India’s only fully customisable sanitary pads, we are ...Show more
Last updated: 21 days ago • Promoted
Quality Analyst
TLC DigiTech Pvt. Ltd. • Tiruchirappalli, IN
Designation : Quality Analyst Cum Training.Location : Jasola District Centre, Delhi.Design, develop and conduct product, process, and sales training.
Create a continuous learning plan to train sales...Show more
Last updated: 5 hours ago • Promoted • New!
Integration Analyst
SysTechCorp Inc • Tiruchirappalli, IN
The Integration Analyst will be responsible for analyzing legacy mainframe data flows, documenting source-to-target mappings, and supporting the ETL / ELT migration to Snowflake.This role ensures a...Show more
Last updated: 1 day ago • Promoted
Senior Quality Engineer
HiroJet • Tiruchirappalli, IN
Job Title : Quality Assurance Engineer (SIEM / SaaS experience preferred).It is an early-stage cybersecurity startup building a next-generation platform for security data analytics.We process and qu...Show more
Last updated: 3 days ago • Promoted
Spend Analyst / Senior Spend Analyst
Valorant • Tiruchirappalli, IN
The Analyst will be responsible for managing, cleansing, classifying, and analyzing procurement spend data across multiple companies.
The role requires a mix of analytical rigor, procurement underst...Show more
Last updated: 13 days ago • Promoted
APM Data Integration Analyst
TribolaTech Inc • Tiruchirappalli, IN
Title - APM Data Integration Analyst.This role ensures data integrity, integration, and governance across the APM ecosystem.
The Data Integration Analyst will manage application metadata completenes...Show more
Last updated: 30+ days ago • Promoted
Senior Credit Analyst
Branch International • Tiruchirappalli, IN
Branch is a leading AI-based lending fintech with 50M+ downloads across India and Africa.We use alternative data to reach millions of people that are largely excluded from the financial sector.Head...Show more
Last updated: 16 days ago • Promoted
QA Analyst (Remote)
Quik Hire • Tiruchirappalli, IN
Remote
Last updated: 7 days ago • Promoted
Quality Analyst- AR (US Healthcare)
Qualicentric • Tiruchirappalli, IN
The Quality Analyst will be responsible for evaluating the accuracy and effectiveness of RCM processes including billing, and AR.
The role ensures adherence to client SOPs, identifies training needs...Show more
Last updated: 5 hours ago • Promoted • New!
Senior Data Analyst (Power BI)
Prowesstics • Tiruchirappalli, IN
Strong hands-on expertise in Power BI Desktop and Power BI Service.Ability to understand, analyze, and document business requirements through client discussions.
Proven experience designing interact...Show more
Last updated: 5 hours ago • Promoted • New!
Senior Data Analyst
Maxillian Analytics • Tiruchirappalli, IN
We are seeking a talented and experienced Senior Data analyst with experience in PowerBi.As a Senior Data analyst, you have to lead data projects, aligning with strategic goals and ensuring deliver...Show more
Last updated: 4 days ago • Promoted
Senior Analyst
Branch International • Tiruchirappalli, IN
Branch is a leading AI-based lending fintech with 50M+ downloads across India and Africa.We use alternative data to reach millions of people that are largely excluded from the financial sector.Head...Show more
Last updated: 22 days ago • Promoted
QA Analyst (Remote)
Taskify AI • Tiruchirappalli, IN
Remote
Last updated: 7 days ago • Promoted
Business Data Analyst / SME - Commercial Pharma / Innovative Medicine
Info Origin Inc. • Tiruchirappalli, IN
NEW OPPORTUNITY || IMMEDIATE TO 60 DAYS JOINERS REQUIRED ||.Business Data Analyst / SME - Commercial Pharma / Innovative Medicine.
We are looking for a Senior Business Data Analyst / SME with strong ...Show more
Last updated: 5 hours ago • Promoted • New!
KYC Analyst
NIRA • Tiruchirappalli, IN
NIRA aspires to be the pre-eminent financial brand for the mass market or "Middle India".We already have customers in over 5,000 towns and cities, and we're growing quickly.It's a very exciting tim...Show more
Last updated: 5 hours ago • Promoted • New!
Voice Analyst
People Prime Worldwide • Tiruchirappalli, IN
Our Client is a largest Top 5 Software giant in India, with over 11.USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business pr...Show more
Last updated: 5 hours ago • Promoted • New!
Opentext Analyst II [T500-21607]
ADM • Tiruchirappalli, IN
We are one of the world’s largest nutrition companies and a global leader in human and animal nutrition.We unlock the power of nature to provide nourishing quality of life by transforming crops int...Show more
Last updated: 5 hours ago • Promoted • New!
Business Analyst
mCaffeine • Tiruchirappalli, IN
PEP is a dynamic personal care company that proudly houses two innovative brands –.With a passion for creating high-performance, conscious, and consumer-loved products, we are redefining the way pe...Show more
Last updated: 5 hours ago • Promoted • New!