Front Desk Executive

Description

We are seeking a Front Desk Executive to be the first point of contact for our guests. The ideal candidate will have a friendly demeanor and excellent communication skills, ensuring a positive experience for all visitors. This role involves managing the front desk operations, assisting guests with check-in and check-out, and providing top-notch customer service.

Responsibilities

• Greet and welcome guests upon their arrival.
• Manage the check-in and check-out process efficiently.
• Handle guest inquiries and provide information about hotel facilities and services.
• Maintain an organized front desk area and ensure a clean and professional appearance.
• Answer phone calls and respond to emails in a timely manner.
• Process reservations and cancellations using the hotel management system.
• Assist in managing guest complaints and feedback effectively.
• Coordinate with other departments to fulfill guest requests.

Skills and Qualifications

Skills Required

Customer Service, Time Management, Data Entry, Problem Solving, Communication Skills, Organizational Skills, Basic Accounting, appointment scheduling