Consumer Feedback Coordinator - Health Services Support Unit

Consumer Feedback Coordinator - Health Services Support Unit (

Job Number : 02OX8)

Description

Employment Type : Full Time, Temporary 10 Months Contract with the possibility of extension and / or permanency

Classification : Administrative Service Officer Level 5 (PN 13502)

Salary : $93,784 – $98,967 (Plus 12% Super)

Location : Canberra Hospital, with hybrid work arrangements in place

Section : Health Services Support Unit

Closing Date : 5th December 2025

What can we offer you :

Competitive pay rates and excellent working conditions within a tertiary hospital.

Salary Packaging with many options that provide full fringe benefits tax concessions.

Flexible working conditions.

Access to Employee Assistance Program.

Access to onsite Physiotherapists.

Onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role :

The Health Services Support Unit sits within the Chief Executive Officer division. The team provides a coordinated approach to consumer feedback and correspondence, and advice for CHS executive, Minister’s, the ACT Government and other stakeholders.

The Consumer Feedback Coordinator reports to the Director, Health Services Support Unit, and manages consumer feedback received across CHS. The role liaises directly with consumers and members of the public to respond to feedback and resolve concerns, and supports administrative processes and reporting related to consumer feedback including supporting open disclosure processes.

For more information regarding the position duties click here for the Position Description.

Please note prior to commencement successful candidates will be required to :

Undergo a pre-employment National Police Check.

To Apply :

Please apply online by submitting a copy of your CV along with a 2-page Pitch, responding to the to the Selection Criteria, listed in the Position Description.

• Please note applications submitted via an agency will not be accepted for this position

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision : creating exceptional health care together

Our Role : to be a health service that is trusted by our community

Our Values : Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The new state-of-the-art Building 5 is now officially open at Canberra Hospital. This 44,000sqm, nine-storey facility, the largest healthcare infrastructure project in the Territory’s history, delivers cutting-edge acute clinical services. Building 5 seamlessly integrates with existing campus buildings, ensuring smooth public access, patient transportation, and efficient logistics.

If you would like further information regarding this opportunity, please contact Tracy Hutchins at Tracy.Hutchins@act.gov.au .

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Job

:  General / Administrative

Salary Range

:  93,784.00 - 98,967.00

Contact Name

:  Tracy Hutchins

Contact Email

:  tracy.hutchins@act.gov.au

Closing Date

:  05 / Dec / 2025, 12 : 59 : 00 PM