Senior Manager-P2P-KAM

Role and Responsibilities :

• Team Leadership : Provide strong leadership and guidance to the KAM team, fostering a culture of accountability, collaboration, and continuous improvement.
• Goal Management : Work closely with KAMs to establish clear and achievable goals aligned. Monitor progress regularly and provide support to ensure goal attainment.
• Issue Resolution : Act as a primary POC for the KAM team, proactively identifying and resolving any challenges or roadblocks that may impede performance or hinder customer satisfaction.
• Process Optimization : Develop and implement efficient processes and workflows to streamline KAM operations and ensure consistency in customer engagement.
• Performance Tracking : Establish and maintain necessary trackers and metrics to monitor KAM performance and adherence to agreed ways of working. Conduct regular performance reviews and provide constructive feedback to drive improvement.
• Escalation Management : Manage escalations from both internal and external stakeholders, conducting root cause analysis and implementing corrective actions to prevent recurrence.
• Vendor Experience : Maintain the integrity of vendor relationships by ensuring a positive vendor experience. Conduct vendor surveys as per the agreed cadence to evaluate KAM performance and identify areas for enhancement.
• Stakeholder Management : Build and maintain strong relationships with both sellers and vendors and address their concerns in a timely fashion.
• Continuous Improvement : Continuously seek opportunities to enhance the effectiveness and efficiency of the KAM team's operations, leveraging feedback from stakeholders.

Education & Experience :

Skills Required

Contract Negotiation, Stakeholder Engagement, Risk Assessment, Supplier Management, Data Analysis