Customer Relationship Asociate

Job description

Customer Support Representative

Job Summary :

We are seeking a dedicated and empathetic Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring satisfaction with our products and services.

Key Responsibilities :

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
• Resolve customer issues by identifying the problem, troubleshooting, and providing effective solutions or escalation to appropriate teams when necessary.
• Maintain a thorough knowledge of the company’s products, services, and policies to provide accurate information.
• Document customer interactions and update records in the customer relationship management (CRM) system.
• Follow up with customers to ensure their issues are fully resolved and that they are satisfied with the resolution.
• Collaborate with other departments, such as sales, technical support, and operations, to improve customer experiences.
• Monitor and respond to customer feedback to identify trends and suggest improvements to processes and products.
• Meet performance metrics, such as response times, resolution rates, and customer satisfaction scores.