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Technical Help Desk Engineer

Technical Help Desk Engineer

Anva advanced Techserve Pvt LtdMysuru, Karnataka, India
30+ days ago
Job description
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements to procedures
  • Excellent Communication in English is must
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    Technical Engineer • Mysuru, Karnataka, India

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