Service Desk Engineer

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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

About the role

The Global enterprise services engineer – operations will be responsible for managing the BAU operations and stability of the enterprise services that TMF IT delivers to its internal customers

In this role, the candidate will need to :

• IT support for Office 365, On-Premise active directory and On-premise Exchange
• Available and willing for participating in ‘On-Call Support’ beyond normal business / work hours to support Global support model of operations
• Supports UC Leads / L3, senior Leads in execution and implementation of BAU activities or other activities as tasked time to time or case to case basis.
• Provide upto level 3 BAU support on below service :
• Office365 (Exchange online, AzureAD, Teams, Teams Telephony, Office365 security and compliance)
• Available and willing to work in shifts across the time zones in support of Global Service Model
• Collaborate closely with the Operation Teams
• Assist and collaborate with other Infra-Leads / architects like DC, EUC, Infosec etc. wherever UC related engagement is required
• Participate in Vendor engagement to conduct and drive activities like Problem Management, RCA, SLA compliance, Risks and Issues
• Generate ideas for improvement based on experience
• Assess and work proactively on identifying and mitigating risks to the service delivery
• Understands personal development areas and is driven to 'bridge' gaps.
• Will ask relevant questions and maintain communication to improve business awareness / knowledge
• Willing to learn and adapt quickly with the technology changes and Infrastructural reforms
• Be aware of client contracts / requirements
• Work under direct supervision and review of Leads / Global UC Head

Desired Candidate Profile

What's in it for you?

Pathways for career development

Making an impact

A supportive environment

Other Benefits