Customer Experience Specialist

DRAWN is looking for a sharp, organised, and people-loving Customer Experience & Operations Executive to join our growing team. This is a cross-functional role that touches every part of the customer journey—from first message to final delivery—and supports our design, marketing, and warehouse teams to keep things running smoothly behind the scenes.

If you’re someone who enjoys solving problems, staying on top of details, and thrives in a fast-paced fashion brand, we’d love to meet you.

What you’ll do : Customer Experience

• Be the voice of DRAWN across email, Instagram DMs, WhatsApp, and calls — ensuring every customer interaction feels personal and thoughtful.
• Provide complete resolution for all customer concerns, including order updates, size and fit queries, exchanges, returns, or delivery issues.
• Maintain a quick and empathetic response rate across all channels.
• Track customer tickets to ensure timely follow-ups and closure.
• Build meaningful relationships with our community through warm, human communication that reflects the brand’s tone and values.

Pop-Ups & On-Ground Sales

Operations & Inventory Management

Third-Party Vendor & Platform Coordination

Cross-Functional Support

Who you are :

Interested candidates can send across their CV and Cover Letter to careers@shopdrawn.com