Lead ServiceNow Developer

Description : 7 To 10 : project-specific Prerequisite skills : ITSM + VA + Now Assist + Agentic JD :

• Lead ServiceNow development in implementing solutions for AI Applications Testing
• Implement Now Assist and Conversational AI Virtual Agent to enhance self service and reduce manual workload
• Develop and maintain AI driven observability solutions deriving insights from logs metrics and traces
• Create REST / SOAP API integrations between ServiceNow and external AIML platforms observability tools and enterprise apps
• Design end to end workflows across AI Testing domain to test AI powered applications Conversational Interfaces Agentic workflows Traditional ML models and etc
• Automate data ingestion event correlation and AIdriven resolution workflows
• Ensure adherence to ITIL best practices and enterprise security standards in AIenabled solutions
• Establish governance and transparency for AIdriven decisions
• Continuously enhance ServiceNow performance scalability and automation accuracy to drive ITSM :
• 6 years of combined experience in ServiceNow development and object oriented programming Java JavaScript Python
• ServiceNow CSA and CAD certified
• Hands on with AIML models RPA tools and predictive intelligence solutions
• Minimum 4 years of hands on ServiceNow development experience
• Advanced proficiency in JavaScript Glide scripting Business Rules UI policies and ServiceNow APIs python scripting
• Strong knowledge of data structures design patterns performance scalability optimization
• Experience with modern UI frameworks Angular React
• Practical expertise in AIML model integration AI Ops and workflow orchestration with Agentic AI
• Solid understanding of ITIL processes across Incident Change Request and Problem Management
• Familiarity with Cloud platforms Azure AWS and AIML frameworks eg Azure OpenAI
• Proven experience integrating external AI models via RESTSOAP APIs

(ref : hirist.tech)