End User Computing SME

Role : End User Computing Lead SME

Required Technical Skill Set : EUC competency on all domains with additional expertise on Desktop / Laptop configuration with Leadership quality, MECM, Intune, App packaging

Desired Experience Range : 8-12 years

Location of Requirement : Hyderabad

Notice Period : Immediate to 45 days only

Desired Competencies (Technical / Behavioral Competency)

Must-Have

• Excellent communication skills, handling customers and matching the pace
• Understanding of EUC role, leadership skills
• Innovation ideas and automation opportunities in EUC
• Best Practices on improving / stabilizing EUC Operations
• Must have a good experience in Image Management
• Expertise in Device management tools such as Intune and Microsoft Configuration Manager (MCM) components formerly known as MECM / SCCM
• Auto-pilot, Patch Management, Operating System Deployment (OSD / MDT), Software Distribution & Hardware / Software Inventories.
• Expertise in maintaining and troubleshooting the Windows (client and server) operating system.
• Strong knowledge of Windows (client and server) operating systems.
• Understand Active Directory administration with emphasis on organizational units, group policy and client interaction / security.
• Scripting experience in PowerShell is a plus. Image Management
• Good knowledge on Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services.
• Experience with managing iOS, Windows & Android devices in a Global environment.
• Generate reports and share with stakeholders
• Resource Management, Shift Management, Stake Holder Management, Quality Management, Knowledge Management
• Process knowledge on ITIL
• Managing Team members and helping on their career aspirations

Good-to-Have

Responsibility of / Expectations from the Role