Field Service Management(FSM) - Servicenow Developer

Job Summary :

We are seeking a skilled ServiceNow FSM Specialist to design, implement, and optimize ServiceNow Field Service Management solutions. The ideal candidate will have a strong technical background, experience in FSM workflows, and relevant certifications to ensure effective delivery of FSM solutions tailored to business needs.

Key Responsibilities :

• FSM Solution Design and Implementation :
• Analyze business requirements to design and configure ServiceNow FSM modules.
• Implement FSM workflows, dispatch processes, and mobile solutions.
• Customize FSM capabilities, including work orders ,asset management, Dynamic Scheduling and Dispatch, Mobile Access, Inventory Management, Knowledge Management, Customer Engagement, Integration
• Integration Management :
• Integrate ServiceNow FSM with third-party systems like CRM, ERP, and IoT platforms.
• Ensure seamless data exchange using APIs and other integration methods.
• Optimization and Support :
• Monitor FSM performance and recommend enhancements.
• Resolve technical issues and provide support to end-users.
• Conduct system upgrades and ensure minimal downtime.
• Training and Documentation :
• Provide training to end-users and administrators on FSM functionalities.
• Develop comprehensive documentation, including technical designs and user manuals.
• Stakeholder Collaboration :
• Work closely with cross-functional teams, including operations, IT, and field service teams.
• Engage with stakeholders to gather feedback and refine FSM solutions.

Key Skills and Qualifications :

Certifications (Required) :

Preferred :