Security Operations Center (SOC) L3 Engineer

Job Description SOC L3 Engineer (Onsite Navi Mumbai)

Position : SOC L3 Engineer

Experience : 10 Years (Relevant)

Location : Navi Mumbai India (100% Onsite)

Domain : BFSI (Banking Financial Services Insurance)

Work Mode : Onsite Rotational Shifts (24 / 7 support coverage)

Role Overview

We are seeking a highly skilled SOC L3 Engineer to join our team supporting large BFSI customers for Cisco. The ideal candidate will be an SME on Palo Alto Zscaler Akamai WAF and SRX Firewalls with expertise in packet flow product architecture and escalation handling . The role requires hands-on troubleshooting advanced issue resolution and leadership during maintenance and incident response.

Key Responsibilities

Customer Support & Incident Handling

Act as SME and escalation point for Palo Alto Zscaler Akamai WAF SRX Firewall .

Provide remote & onsite support to resolve customer issues promptly.

Lead shift operations and guide junior SOC engineers.

Shorten MTTR by leveraging product expertise and customer network knowledge.

Maintenance Window Leadership

Plan and execute maintenance windows with clients and operators.

Prepare validate and review MOPs (Method of Procedures) including execution steps fallback plans and validation checks.

Provide technical oversight during change implementation to minimize service disruptions.

Ensure governance and adherence to processes for all planned activities.

Problem Management & RCA

Perform root cause analysis (RCA) for incidents at both infrastructure and application layers.

Document detailed technical reports with root cause corrective actions and preventive measures.

Recreate issues with TAC teams and drive them to resolution.

Leadership & SME Role

Act as shift lead managing escalations prioritization and task allocation.

Provide mentoring and technical guidance to L1 / L2 SOC engineers.

Collaborate with cross-functional teams stakeholders and Cisco leadership during critical business-impacting events.

Required Skills & Expertise

10 years of experience in SOC operations (L3 level) .

Deep expertise in : Palo Alto Firewalls

Zscaler Cloud Security

Akamai WAF

Juniper SRX Firewall

Strong understanding of network & security architecture packet flow and threat analysis .

Hands-on experience with maintenance upgrades and troubleshooting of enterprise-grade security solutions.

Ability to work under pressure and lead critical incident management .

Strong communication skills for customer-facing escalations and technical reporting .

Work Schedule

Onsite role at Navi Mumbai.

Rotational Shifts 24 / 7 SOC coverage.

Flexibility to work extended hours during critical events or maintenance windows .

incident management,akamai,leadership,customer,soc,srx firewall,operations,palo alto,zscaler,security,sme,maintenance

Key Skills

Splunk,Compliance Management,IDS,SOC,Cybersecurity,Identity & Access Management,Security,Information Security,Process Engineering,Metadata,Encryption,Siem

Employment Type : Full Time

Experience : years

Vacancy : 1