Customer Service Executive

Company Description

Euronics, founded in 2002, has been dedicated to offering innovative products and services, specializing in public washroom automation accessories. Over the years, Euronics has expanded into industrial and entrance automation, leveraging a direct supply chain strategy to connect directly with consumers. The company has a robust presence across industries such as IT, hospitality, commercial buildings, airports, and retail. With over 30 offices across India, four international offices, and a workforce of more than 500 employees, Euronics is a trusted brand for leading Indian corporations and Fortune 500 companies. Committed to leveraging technology and continuous product innovation, Euronics consistently delivers cutting-edge solutions to its customers.

Role Description

This is a full-time, on-site role for a Customer Service Executive located in Gurugram. Responsibilities include responding to customer inquiries, managing customer support requests, ensuring high levels of customer satisfaction, and resolving complaints efficiently. The role also involves maintaining strong client relationships to build trust and ensure a seamless customer experience. Additionally, the role requires adherence to company policies and contributing to service improvement initiatives.

Qualifications

• Strong Interpersonal Skills and the ability to build positive customer relationships
• Demonstrated proficiency in Customer Service, Customer Support, and Customer Satisfaction
• Experience in Customer Service Management, including resolving queries and complaints effectively
• Excellent communication skills with a customer-centric approach
• Problem-solving skills and the ability to work well in a team-oriented environment
• Previous experience in a similar customer service role is advantageous
• Bachelor’s degree in Business Administration, Communication, or a related field preferred