Liaise with client application lead for day-to-day activities.
Work in L2 support and Enhancements for issues related to Oracle ARCS
Tickets tracking, resolving and SLA management
Suggest Best Practices & improvements in the current ARCS landscape
Attend all internal and client meetings.
Coordinate with other teams, business users, Vendor (e.g. Oracle)
Help in patching and monthly closure activities.
Documenting and Maintaining SOPs and KEDB
24x7 support for P1 issues.
Raise risks / issues (if any) on time.
Skills & Experience Required :
10+ years of hands-on experience in L2 Application Support and Enhancements for Oracle ARCS
Well versed in with ARCS Architecture and Business processes of Reconciliation, Transaction Matching
Experience in understanding current architecture and providing improvement suggestions
Hands on experience in resolving tickets and meeting SLAs
Excellent communication skills
Ready to work 3pm to 12 midnight IST shift
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Oracle • Kakinada, IN
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