Head of Professional Services

Implementation Leadership & GovernanceLead all implementation programs across products, regulatory platforms, upgrades, data migrations, and customIT solutions.Establish delivery governance frameworks, execution models (Agile / Hybrid), and milestone-based tracking toensure predictable outcomes.Maintain strict implementation discipline across scope, timelines, quality, compliance, and stakeholderalignment.Oversee validated system implementations adhering to ERES, ANNEX 11, and 21 CFR Part 11.Professional Services Operations & ProfitabilityRun Professional Services as a profitable practice with ownership of utilization, margins, and delivery efficiency.Govern T&M, Fixed Bid, and Transaction-based pricing models; lead SOW / ROM creation, estimations, andcontractual compliance.Standardize templates, processes, accelerators, and best practices for repeatable, scalable service delivery.Customer Success During ImplementationsLead executive-level engagement for implementation programs ensuring transparency, risk mitigation, andexpectation management.Conduct global workshops, requirements alignment sessions, UAT planning, and go-live orchestration.Ensure seamless handovers to post-go-live support and Customer Success teams.Cross-Functional CollaborationPartner with Product & Engineering to align implementation planning with product roadmaps, release cycles,and platform capabilities.Collaborate with Sales for pre-sales discovery, estimation, and solutioning for strategic opportunities (whileensuring PS is not a sales support function).Head of Professional Services (Implementation)Engage Domain Excellence teams to ensure regulatory workflows, compliance requirements, and functionaldesign are executed with accuracy.Vendor & Partner ManagementManage vendor engagements including capability assessment, price negotiation, delivery oversight, and riskmanagement.Ensure external partners adhere to Freyr’s quality, compliance, and delivery standards.Global Team LeadershipLead and expand global implementation teams across PMO, Technical Consultants, Functional experts,Migration teams, and Validation specialists.Build delivery capability for regulatory platforms such as Veeva Vault, CARA, RIMS, eCTD, and enterprisetechnologies (OpenText-ECM, SAP, .NET, Java, mobile).Foster a culture of accountability, clarity, governance discipline, and customer-centric delivery.