Department Manager

Company Overview

Reliance Retail is Indias largest and fastest-growing retailer, offering exceptional value, superior products, and unique shopping experiences across the nation. With an expansive presence in 7,000+ cities and 15,000+ stores, Reliance Retail strives to revolutionize retail through technology, innovation, and customer-centric solutions.

Job Overview

The Department Manager is a mid-level, full-time role based in Thiruvananthapuram and Ernakulam. This position involves overseeing daily retail operations within assigned departments to ensure outstanding customer experiences and operational excellence. Candidates should have up to 6 years of relevant work experience, ideally within dynamic, high-growth retail environments.

Qualifications And Skills

• Proven expertise in retail operation (Mandatory skill) with demonstrated success in managing departmental activities, inventory, and customer service delivery in a retail setting.
• Strong background in team leadership, motivating staff to achieve departmental goals, ensuring a collaborative and high-performance working environment.
• Competency in strategic planning, executing departmental business strategies, and aligning operations with company objectives for sustainable growth.
• Demonstrated experience in staff development, including coaching, mentoring, and identifying growth opportunities for team members.
• Solid skills in performance management, utilizing data-driven methods to monitor, evaluate, and improve employee and departmental performance.
• Effective operations management skills, ensuring smooth workflow, stock management, and adherence to company policies and processes.
• Excellent communication and interpersonal abilities, fostering strong customer and team relationships while efficiently handling escalations.
• Analytical mindset with the ability to assess complex situations, make sound decisions, and respond agilely to dynamic retail environments.

Roles And Responsibilities

Application Instructions

Skills Required

Performance Management, Staff Development, Team Leadership, Strategic Planning, Communication, Operations Management