Field Service Sales Specialist • Customer Support

This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Field Service Sales Specialist -Customer Support will be Managing the Contracts Business for Telangana, Andhra Pradesh, and South 1 region. This includes commercial and technical ownership, customer engagement, and driving contract growth while ensuring compliance and process excellence.

What you will do

Manage contract business for the assigned region (Telangana, Andhra Pradesh, South 1).

Drive funnel management and ensure SFDC way of working is consistently followed.

Track and control Service Payment PD, while supporting upgrades, HBS, and custom quotes.

Coordinate with users for contract PRs, negotiate with purchase teams, and activate contracts.

Manage invoice submission, service entry, SAC forms, and payment collection.

Focus on OOW / OOC / CR to increase units under contract with innovative approaches.

Build strong rapport with customers across user, maintenance, purchase, and finance teams.

Work closely with regional teams, engineers, and commercial teams to ensure collaboration and alignment.

Adhere to SOPs, processes, and ensure compliance at all stages.

Who you are

Engineering or higher degree with 10+ years of experience in the Bio-Pharma field.

Strong commercial and technical knowledge.

In-depth understanding of customer landscape and regional dynamics.

Proficiency in communication and interpersonal skills with proven ability to build strong stakeholder relationships.

It would be a plus if you also possess previous experience in

Handling upgrades, HBS, or custom quotes in a contract business context.

Working with SFDC or similar CRM systems for funnel management.

Travel Requirements

Ability to travel within assigned region as per business needs.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. [Check out our benefits at Danaher Benefits Info.]

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .

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