Professional Services Automation Manager

Company Description At MOZARK, we are passionate about delivering the best digital experience. We enable over 1000+ companies across telecom, media, fintech, retail, manufacturing & public sector verticals to test their digital experience on a wide variety of devices, locations, and networks. Through synthetic testing, end-to-end automation, and on-field infrastructure, our tools allow you to monitor and identify failure points in your digital journey. We are a global company with test infrastructure in 30+ countries. Join us to be a part of the leader in quality digital experience testing.

About the Role : We are seeking a highly skilled and client-focused Automation Lead to head our professional services automation team. This role involves leading the design, development, and deployment of automation scripts for enterprise clients, managing a team of automation script developers, and ensuring successful delivery of automation solutions across diverse environments.

Key Responsibilities : Leadership & Delivery

Lead a team of automation engineers / scripters to deliver high-quality automation solutions.

Own end-to-end delivery of automation projects for enterprise clients, ensuring timelines, quality, and client satisfaction.

Act as the primary technical point of contact for automation-related engagements.

Automation Development

Design and develop reusable, modular, and scalable automation scripts using no-code / low-code platforms or scripting languages (e.G., Python, JavaScript, etc.).

Integrate automation flows with CI / CD pipelines, test orchestration platforms, and third-party systems (e.G., OTP flows, protected screens, fallback logic).

Maintain and enhance script repositories, ensuring version control and documentation.

Client Engagement

Collaborate with client stakeholders to understand business requirements and translate them into automation solutions.

Conduct workshops, demos, and training sessions for client teams.

Provide post-deployment support and continuous improvement recommendations.

Process & Quality

Define and enforce best practices for script development, testing, and deployment.

Monitor automation performance and proactively identify areas for optimization.

Ensure compliance with security, privacy, and information security standards.

Required Skills & Experience : 5–8 years of experience in automation scripting, with at least 2 years in a leadership or client-facing role.

Strong hands-on experience with automation tools (e.G., Selenium, Appium, Mozark Automation Studio, or similar).

Experience with test orchestration platforms and device farms.

Familiarity with CI / CD tools (e.G., Jenkins, GitLab CI) and version control (Git).

Excellent problem-solving, communication, and stakeholder management skills.

Experience working with BFSI, Fintech, or OTT clients is a plus.