Account Manager (Marketing Agency)

DR : We're looking for a sharp Account Manager for a fast-growing US-based marketing agency specialising in multi-location businesses. You'll own client relationships, translate campaign performance into actionable insights, and drive growth by expanding services and budgets. This role is perfect for someone who thrives on client interaction, understands digital marketing fundamentals, and can independently manage complex accounts with hundreds of locations under a single umbrella.

Role Type : Full-time role (40 hours per week), Fully-remote, 6 : 30pm - 3 : 30am (IST)

What you’ll do :

• Client relationship owner : You'll be the primary point of contact for accounts, building strong relationships with 3-5 key stakeholders who collectively oversee 100-250+ locations.
• Performance translator : Pull insights from Looker dashboards to answer any client queries. You're not diving deep into data analysis (there's a specialist for that), but you need to understand what the metrics mean and communicate them clearly.
• Growth driver : Identify opportunities to expand budgets and introduce new services to existing clients. This isn't just account maintenance – you're actively looking for ways to grow both their business and ours.
• Independent operator with training wheels : You'll spend your first 3-6 months learning the ropes and then transition to managing your own portfolio of accounts.
• Cross-functional collaborator : Work alongside the ad operations, data, and strategy teams to ensure clients get exceptional service. You're the quarterback calling the plays.

Who we’re looking for :

Someone with 3+ years of experience who has the following skills and traits :

• Marketing mindset first : You have a strong marketing background and understand digital marketing metrics (CTR, CPC, CPA, ROAS) intuitively. You can look at campaign performance and immediately spot what's working and what isn't.
• Natural communicator : You're equally comfortable jumping on calls with clients, rallying internal teams, and holding people accountable when you need something done.
• A-player mentality : You're a self-starter who doesn't need to be micromanaged. Give you direction on what needs to happen this month, and you'll figure out how to make it happen.
• Project management pro : You've used tools like Asana, Monday.Com, ClickUp, or similar platforms to keep work organised.
• Dashboard literate : You can navigate a Looker dashboard (or similar BI tool) and extract answers to client questions quickly. Think "proficient user" rather than "dashboard builder."
• Client service DNA : You genuinely care about making clients successful. You take ownership of their wins and losses, and you're proactive about solving problems before they escalate.

Bonus points if you have :

• Experience managing multi-location or franchise businesses
• Track record of successfully upselling or expanding client accounts
• Experience in an agency environment where you wore multiple hats

Application process :

• Discovery call - to understand your motivations
• Technical task & discussion - to evaluate your key skills for this role.
• Final interview with client