Avaya Certified Implementation Engineer (ACIS Certfied)

The Avaya Certified Implementation Engineer is responsible for designing, deploying, configuring, and supporting Avaya telephony and unified communication systems for enterprise clients. This role requires hands-on expertise with Avaya Aura, IP Office, Session Manager, Communication Manager, and related contact center solutions. The engineer will collaborate with pre-sales, network, and operations teams to ensure seamless voice and unified communication deployments that meet client requirements and performance standards.

• Key Responsibilities
• Implementation & Configuration
• Install, configure, and integrate Avaya IP Telephony solutions including Aura Communication Manager, Session Manager, System Manager, Messaging, Experience Portal, and Contact Center Elite.
• Deploy Avaya IP Office systems for SMB clients.
• Set up SIP trunks, VoIP gateways, media servers, and Avaya endpoints (J-series, 96xx).
• Configure call routing, extensions, hunt groups, and voicemail systems.
• Implement call recording, IVR, and reporting solutions.
• Integration & Network Coordination
• Integrate Avaya systems with Microsoft Teams, Cisco networks, SIP carriers, and CRM platforms such as Salesforce and Zoho.
• Collaborate with LAN / WAN teams to ensure QoS, VLAN tagging, and VoIP readiness.
• Testing & Troubleshooting
• Conduct functional, failover, and load testing.
• Troubleshoot issues related to SIP signaling, call quality, and system performance.
• Provide Tier 2 / 3 support for ongoing telephony operations.
• Documentation & Reporting
• Prepare detailed Low-Level Design (LLD) and As-Built documentation.
• Maintain version control, backups, and patch management for Avaya systems.
• Submit project completion reports and system handover documentation to support teams.
• Client & Team Collaboration
• Coordinate with vendors, project managers, and clients for smooth deployment.
• Train internal IT staff or client teams on Avaya system operation and maintenance.
• Required Certifications & Skills
• Certifications :
• Avaya Certified Implementation Specialist (ACIS) – e.g., for Avaya Aura or IP Office Avaya Certified Support Specialist (ACSS) – preferred
• Technical Skills :
• Strong hands-on experience with Avaya Aura, IP Office, CM, SMGR, SM, SBC, AES Knowledge of SIP, RTP, QoS, and IP networking Familiar with Linux, Windows Server, and VMware environments
• Soft Skills :
• Strong communication and problem-solving abilities Ability to work independently and within a cross-functional team
• Experience :
• 3–8 years of experience implementing or supporting Avaya telephony solutions
• Preferred Knowledge
• Avaya Contact Center Elite / Oceana Suite
• Avaya IX Messaging / Aura Messaging
• Avaya Session Border Controller (SBC) configuration
• Integration with SIP trunk providers and SBCs (Audio Codes, Ribbon, etc.)
• Familiarity with Avaya SAL and System Manager logs

Basic Networking(Routing and Switching and Virtualization

ACIS (Avaya Certified Implementation Specialist) certification – Avaya IP Office™ Platform - 78200X - SMB telephony & UC deployment

• Benefits
• Competitive salary and performance-based bonuses
• Comprehensive health insurance
• Paid time off and holidays

Skills Required

avaya aura , Cm, SBC