Assistant Manager Guest Experience

Company Description

The Leela Bhartiya City Bengaluru is a luxury hotel, part of the expansive 125-acre Bhartiya City, offering a tranquil environment paired with modern amenities. The property combines a hotel, luxury residences, convention center, fine dining options, retail spaces, and commercial offices, creating a self-sufficient ecosystem. Located just a 30-minute drive from Kempegowda Airport, it boasts proximity to upscale retail outlets, a performing arts center, and entertainment options, making it a premier destination in North Bengaluru. Designed to provide a seamless blend of contemporary comforts and opulent hospitality, the hotel caters to travelers in search of luxury in an urban setting. The Leela Bhartiya City is committed to delivering exceptional guest experiences while being a hub for urban sophistication.

Role Description

This is a full-time on-site role based at The Leela Bhartiya City Bengaluru for the position of Executive Team Lead Guest Experience. This role is responsible for leading and overseeing guest service operations to ensure that all guests have a memorable and exceptional experience. The individual will coordinate with various departments, address guests' needs, manage service-related inquiries, and ensure quality standards are met. Promoting seamless collaboration and acting as a point of contact for resolving guest concerns will also be key responsibilities.

Qualifications

Excellent customer service, communication, and problem-solving skills

Strong leadership, team management, and coordination abilities

Attention to detail, multitasking, and organizational skills

Proficiency in hospitality management systems and basic computer applications

Ability to remain composed under pressure and maintain professionalism

A background in hospitality, hotel operations, or guest relations is preferred

Fluency in English; proficiency in additional languages is a plus

A bachelor's degree in Hospitality Management or a related field is advantageous

Previous experience in guest services or a leadership role within the hospitality industry