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Process Associate
Process AssociateTata Consultancy Services • pune, maharashtra, in
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Process Associate

Process Associate

Tata Consultancy Services • pune, maharashtra, in
30+ days ago
Job description

TCS BPS IS HIRING FOR Process Associate Webchat role at Pune!

Please go through the norms below before you apply.

Job Role : Process Associate-Webchat

Job Location : PUNE

Job Requirement :

  • Excellent communication skills.
  • Candidates should have International customer service experience VOICE / CHAT Banking, Financial Services and Insurance domain is preferred.
  • Graduate and above with minimum 12 months of experience and HSC with minimum of 18 months of experience with a maximum 5 years of experience in the contact center industry.
  • Ability to work in any UK shifts.
  • Mode of Salary credit should be through banks from all the employers (No cash in hand)
  • All educational and employment documents are mandatory to have

Skill Requirement :

  • Excellent Communication skills.
  • Ability to work in a target oriented environment
  • Good team player
  • Ability to Multitask
  • Typing speed of 35 wpm
  • Possess effective problem solving skills and have the ability to deliver timely resolution.
  • Should be customer centric and be focused on delivering excellence
  • Job Description :

  • To provide good quality customer service and to ensure customer satisfaction.
  • To offer assistance to customers and provide FCR.
  • Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
  • Adhere to internal policies to ensure compliance with legal parameters as well as
  • company policies and procedures.

    " TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person / agency / partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately"

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    Associate • pune, maharashtra, in

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