Senior Business System Analyst

About the Role

The newly created Global Business Technology (GBT) team at Chargebee is at the forefront of all major Chargebee growth and strategic initiatives. As such, we are looking to staff the team with the top talent at the organization.

We are looking for a Senior Business Analyst with deep experience in Finance operations , data infrastructure , and a strong understanding of how AI / ML can drive smarter decision-making and higher efficiency in a high-growth SaaS / Fintech environment. Reporting to the Senior Manager of the Business Systems Solutions team, this hands-on role bridges the gap between business stakeholders and technical teams, helping define and execute data-driven solutions that power our strategic goals. The role will also encompass a degree of hands-on configuration and testing of changes to these systems for the company to allow for future scalability, growth and standardization.

Key Responsibilities

• Partner with Finance, Revenue Operations, and GTM teams to translate business requirements into scalable technology, process and data solutions.
• Develop comprehensive business requirements documentation into user stories and process maps for system enhancements and data initiatives.
• Promote standardised / out of the box solutions where possible, and partner with engineering and product teams where these solutions are non-standard
• Lead initiatives to improve financial analytics, forecasting models, and reporting accuracy using cloud-based data warehouses (e.g., Snowflake, Redshift, BigQuery).
• Drive AI / ML adoption by identifying use cases for automation, predictive analytics, and optimization (e.g., churn prediction, dynamic pricing).
• Collaborate with Data Engineering and BI teams to ensure data models and pipelines support evolving business needs.
• Champion self-service analytics and data literacy across departments.
• Conduct root cause analysis, opportunity sizing, and scenario modeling to inform high-stakes decisions.
• Provide analytical support during audits, budgeting, and board-level reporting cycles.

Required Qualifications

Preferred Qualifications