Sr Staff Engineer-ITConfidential • Chennai
Sr Staff Engineer-IT
Confidential • Chennai
3 days ago
Job descriptionHands on experience on troubleshooting Genesys PureCloud solutions Good knowledge of APIs and integrating with 3rd party applications. Experience in migration and implementation of Genesys PureCloud Strong understanding of business requirements and ability to convert to solutions. Knowledge of Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring Good knowledge of Gateway configuration and Genesys SIP Trucking and Dial Plans. Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting. Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it Knowledge of network routing, VOIP Protocols, SIP Responses, Handshake communication etc.
Core Responsibilities :
- Day-to-day support and maintenance of Genesys PureCloud Solutions
- MACD on Genesys, including call flows, SIP trunks etc
- Act as L3 support during issues and drive towards resolution
- Work with various internal external application teams on integrating their platform with Genesys
- Migration and implementation of Genesys PureCloud Solution
- Monitor project progress and adjust as necessary to ensure successful project delivery.
- Creation of Documentation and Knowledge base
- Responsible for managing incident and service requests
- Manage and coordinate team activities, working closely with different support groups.
- Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.
- Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.
Skills and Experience :
Skills Required
Cloud Computing, Microservices, Devops, Kubernetes, Java, Python, Sql
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