cutomer care executive

We are seeking a dedicated and proactive Customer Care Executive with Good English communication skills to manage customer interactions, order processing, and messaging through CRM. The ideal candidate will be customer-focused, detail-oriented, and capable of ensuring a smooth experience for clients from order placement to delivery.

Key Responsibilities :

• Handle inbound and outbound calls to address customer queries and concerns.
• Process customer orders accurately in the CRM system.
• Send order confirmations, updates, and follow-up messages via phone, email, or WhatsApp.
• Maintain detailed records of customer interactions and transactions.
• Resolve complaints professionally and escalate complex issues to the relevant department.
• Coordinate with the sales, operations, and logistics teams for timely order fulfilment.
• Build and maintain positive customer relationships to enhance loyalty and repeat business.

Qualifications & Skills :

Skills Required

crm software, Ms Office, Good English Communication Skills