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Customer Support Executive
Customer Support ExecutiveThe Hindu • India
Customer Support Executive

Customer Support Executive

The Hindu • India
9 hours ago
Job description

Primary Responsibility

  • Manage customer interactions at call centre effectively adhering to the guidelines & SOP and

C-Sat scores.

  • Monitor & review call centre operations ensuring service levels adherence.
  • Provide process and product training & refresher training to call centre team to ensure quality of interactions at all touch points.
  • Co-ordinate with regional SPOCs in resolving customer complaints.
  • Engage with readers and resolve escalations as per the process timelines.
  • Ensure reporting requirements of business needs are met as per timelines & support existing MIS deliverables.
  • Work towards process improvements through regular process reviews & corrective actions addressing process gaps, recurring issues.

    • Qualification - Any Degree ( Regular )

    Experience - 3 to 6 Years

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    Customer Support Executive • India

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