Sales Operations Manager - Call Center

Company Description

Lemonpeak is a leading provider of software solutions and advanced technology services. With over a decade of service excellence, Lemonpeak delivers comprehensive and transparent services in software development, BPO, and IT infrastructure management. We prioritize a people-centric work atmosphere, offering career development plans and opportunities to collaborate with industry experts. As an employee at Lemonpeak, you'll have the chance to work on global projects while maintaining a healthy work-life balance.

Role Description

This is a full-time on-site role as a Call Center Manager - Sales Operations at Lemonpeak in Chennai. As a Call Center Manager, you will be responsible for overseeing the sales operations and team performance of our call center. Your day-to-day tasks will include managing and coaching a team of sales representatives, driving sales strategy, analyzing call center metrics, and implementing process improvements to enhance customer satisfaction and sales performance.

Qualifications

• Minimum of 7 years of experience in call center management or sales operations
• In-depth knowledge of call center operations, sales processes, and performance metrics
• Proven track record of driving sales and meeting targets
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Proficient in using CRM software and call center management tools
• Ability to analyze data, identify trends, and implement process improvements
• Experience in developing sales strategies and implementing sales initiatives
• Bachelor's degree in Business Administration or a related field (MBA preferred)