Customer Success & IT Product Sales Specialist

Customer Success & Sales Specialist – Enterprise IT Software

Experience : 3–5 Years (enterprise software sales)

Employment Type : Full-Time

Role Summary

We are looking for a proactive and results-driven Customer Success & Sales Specialist to manage enterprise-level IT software clients, ensuring high satisfaction and driving revenue growth. This role is responsible for end-to-end client lifecycle management — from on-boarding and retention to up-selling, renewals, and account expansion.

Key Responsibilities 1. Sales & Revenue Growth

• Generate and qualify new leads through a combination of inbound and outbound strategies, nurturing relationships with potential clients to convert them into long-term business opportunities.
• Identify and engage potential clients through targeted prospecting efforts, manage the lead pipeline, and nurture prospects through personalized communication to accelerate sales conversion.
• Prospect and research potential leads within targeted verticals, effectively nurturing relationships through consistent follow-ups, relevant content, and value-driven conversations to drive engagement and sales.
• Execute prospecting strategies to identify and engage potential customers, managing and nurturing leads to build strong relationships and increase the likelihood of successful conversions. Identified client pain points through detailed consultations, offering tailored solutions
• Own revenue targets across assigned accounts – drive up-sells, cross-sells, and license expansion.

2. Commercial Negotiation & Closure

3.Customer Success & Engagement

Required Skills & Qualifications

Preferred Attributes

Skills Required

Customer Success, Erp, Solution Consulting, Cloud Architecture, Solutions Selling, Negotiation Skills, Enterprise Sales, Crm, Scm