Senior Manager- Total Quality Management (TQM)

Objective :

Total Quality Management (TQM) is responsible for developing, implementing, and maintaining quality management systems within an organization :

Key Responsibilities

• Quality Management System Development : Design, implement, and maintain quality management systems, ensuring compliance with international standards (e.g., ISO 9001).
• Process Improvement : Identify areas for improvement and implement changes to enhance efficiency, productivity, and quality.
• Training and Development : Provide training and guidance to employees on quality management principles, procedures, and best practices.
• Auditing and Compliance : Conduct internal audits to ensure compliance with quality standards, regulatory requirements, and organizational policies.
• Continuous Improvement : Foster a culture of continuous improvement, encouraging employee participation and suggestions for quality enhancement.
• Performance Metrics : Develop and track key performance indicators (KPIs) to measure quality performance and identify areas for improvement.
• Collaboration : Work with cross-functional teams to ensure quality is integrated into all aspects of the organization.

Skills and Qualifications

The Senior Manager - TQM plays a critical role in ensuring the organization's products or services meet customer expectations, regulatory requirements, and quality standards.