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Senior Manager - Training & Quality (Healthcare)

ConcentrixGurugram, Haryana, India

14 days ago

Job description

We are looking for a leader to oversee training and transactional quality for a leading client in US Healthcare domain in Gurgaon location . The identified resource is expected to lead Standardization, adoption of best practices from the industry and implement the new concepts of training & quality, which help meet our overall business objectives.

Essential Job Elements :

Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members.
Provide Training and Quality support, development of metrics and dashboards in line with customer requirements
Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices
Strengthen quality management processes / framework to improve quality delivery. Should meet and exceed client metrics
Accurately capture the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation
Translate key business drivers to performance requirements and accordingly identify / design learning interventions that provide greater flexibility of learning options
Innovate new ways of learning and help drive adoption of Tech infused learning solutions

Profile and Experience :

12+ years of industry experience in Quality & Training

Good to have US Healthcare (Payer) experience

Flexible to work 5-Days and in Evening shifts

Exposure to different improvement frameworks like six sigma, lean

Strong analytical skill- ability to work with huge volume of data using statistical tools

Sig Sigma Black Belt certification is preferred

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Manager Training • Gurugram, Haryana, India