Voyage Data CoordinatorConfidential • Mumbai

Voyage Data Coordinator

Confidential • Mumbai

30+ days ago

Job description

Supporting customers on ENC and Publications issues on our FOS and ECDIS systems.

Troubleshooting issue on ENC and ECDIS support .

Case registration and allocation in CRM.

Verify and / or provide customers license for voyage data / information upon request - Provide sales team with assistance in quotations upon request.

Troubleshooting with customers on issue related to Voyage Data and software

Organize and aggregate voyage data before releasing it to Customers

Provide weekly digital data updates and new editions upon vessel request

Informing the Sales coordinator upon receiving new information or any change requested by the customer

Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts

Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company.

Receive incoming calls from customers / end-users for support .

Education & Experience :

Any graduate with minimum 2 years of relevant experience
Experience in customer support / service coordination is a must
Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred.

General skills : Communication skills

Problem solving & decision-making skills
Presentation skills
Professional skills
Report writing and analysing skills
Teamwork skills
Workplace ICT equipment & applications

Skills Required

Teamwork, Ict, Equipment, Problem Solving, Service

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Coordinator • Mumbai

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