Sr. Cluster Manager, Quick Commerce

City Manager, Amazon Now

A strategic and people leader for a large team, the City Manager of Amazon Now is empowered with complete operations responsibility in a city. She / he will work to create a dark stores network, serve customers with the best-in-class quick commerce experience, and manage building-level cost efficiencies, coupled with driving Regional / National level key Brilliant Basics Initiatives.

Key Job Responsibilities

• Ensure a safe work environment.
• Lead and supervise a team of cluster managers and team leaders as direct reportees, supported by PAs in operations.
• Responsible for the overall quality, productivity, and dark store performance.
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
• Review work forecasts and determine productivity requirements to produce / deliver during the day to meet the overall building objectives.
• Ensuring building health and inventory metrics with best-in-class quality metrics.
• Collaborate with stakeholders, taking up cross-functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives.
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carry out resources planning periodically and remove / reduce capacity constraints if any in coordination with resource planning and finance teams.
• Ensure best practices in people management and be accountable for compliance, connections, and scorecards.
• Manage people and team development.
• Create leaders and a talent pipeline. Strong stakeholder management and project management skills.
• Engage in cross-functional and cross-mile interfacing and advocate for best practices and initiatives.

Locations