Shift Manager

Roles and Responsibilities

• Role models expected behavior and coaches team on hospitality standards
• Executes processes that ensure the restaurant meets safety and sanitation standards
• Executes processes that ensure inside and outside cleanliness standards are met
• Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency
• Responds to all Guest feedback with action plans to address opportunities
• Ensures all shifts are appropriately staffed to achieve service with speed goals
• Empowers the team to satisfy Guest needs and resolve concerns
• Removes barriers to delivering Hospitality behaviors
• Communicates Guest feedback to the team and involve in action plans to resolve issuesTreats all team members fairly and with respect
• Ensures no team members is placed in position until all training is complete
• Provides regular communication to team including goals and results
• Source, trains, retains, and develops team members that improve the Guest experience
• Executes team service through effective scheduling, cross training, and deployment
• Executes development plans for talented team members to grow their career

Desired Candidate Profile

Experience : 1-4 years into QSR / Hotel (Restaurant) into shift handling / Fresher with Hotel Management degree

Good Operations knowledge can apply.

Education : Minimum HSC pass ( with 1-4 years into shift handling) or Minimum Hotel Management Degree for Fresher.