Talent.com
This job offer is not available in your country.
Service Delivery Manager - MBA

Service Delivery Manager - MBA

Intertec SoftwaresBangalore, Karnataka, India
1 day ago
Job description

JOB TITLE : Service Delivery Manager - MBA

JOB PURPOSE : To Manage Dynamics 365 finance and operations Implementation and Support

QUALIFICATION : BE / BTech / . / Diploma

EXPERIENCE : 10 14 Years

CERTIFICATIONS : MANDATORY (CAPM / PMP / PRINCE2); DESIRABLE (AGILE SCRUM)

MANDATORY TRAININGS ATTENDED : Risk Management EPM Project Planners ITSM

REPORTING TO : Director

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES) :

Key Responsibilities :

Service Delivery Management :

  • Oversee the end-to-end delivery of Microsoft Dynamics 365 solutions ensuring projects are completed on time within scope and budget.
  • Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to track service quality and client satisfaction.
  • Continuously monitor and improve delivery processes to optimize efficiency and performance.

Team Leadership and Coordination :

  • Lead cross-functional teams including project managers consultants developers and support staff to deliver Dynamics 365 solutions.
  • Provide guidance mentorship and performance management for team members to achieve high standards of service.
  • Coordinate resource allocation and resolve conflicts to meet project and support goals.
  • Client Relationship Management :

  • Serve as the primary point of contact for clients building strong relationships and ensuring their needs are met.
  • Conduct regular client reviews addressing concerns gathering feedback and identifying opportunities for additional services or solutions.
  • Act as a trusted advisor by understanding the clients business processes and providing strategic recommendations.
  • Project and Risk Management :

  • Oversee project planning scheduling and execution ensuring alignment with business objectives.
  • Identify potential risks and develop mitigation plans to address them proactively.
  • Ensure proper documentation of project progress changes and final outcomes.
  • Technical Expertise :

  • Stay updated with the latest Dynamics 365 features updates and industry best practices.
  • Collaborate with technical teams to ensure the solution architecture aligns with the clients business requirements.
  • Drive innovation by recommending new features or enhancements to existing systems.
  • Financial Management :

  • Manage project budgets monitor costs and ensure financial performance aligns with expectations.
  • Prepare financial reports and forecasts for senior management and stakeholders.
  • CERTIFICATIONS :

  • PMI CAPM or PMP
  • PRINCE 2 Foundation or Practitioner
  • ITSM
  • TECHNICAL SKILLS / COMPETENCIES :

    MANDATORY :

  • 10 years of experience in IT service delivery or project management with at least 8 years managing Microsoft Dynamics 365 implementations or support.
  • Demonstrated expertise in Dynamics 365 modules (e.g. Sales Marketing Customer Service Finance Supply Chain).
  • Proven track record of managing enterprise-level clients and delivering complex IT projects.
  • Strong Knowledge on :
  • Project Control Tools
  • Risk Management
  • Microsoft Project
  • Schedule Management
  • Visio
  • Project Planning tools.
  • Risk Management tools.
  • Industry Knowledge on :

  • Deep Understanding and exp of MS Dynamics 365 F&O implementation and projects
  • Transition projects.
  • SOFT SKILLS : MANDATORY :

  • Strong understanding of ITIL processes and service management frameworks.
  • Excellent leadership communication and interpersonal skills.
  • Proficiency in stakeholder management and conflict resolution.
  • Analytical and problem-solving skills with attention to detail.
  • Familiarity with Microsoft Azure Power Platform and related Microsoft dynamics technologies.
  • Required Experience :

    Manager

    Key Skills

    IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 3000000 - 3600000

    Create a job alert for this search

    Service Delivery Manager • Bangalore, Karnataka, India

    Related jobs
    Service Delivery Manager

    Service Delivery Manager

    GSSTech GroupBengaluru, KA, IN
    Quick Apply
    The role requires overseeing the delivery aspects of the squad, managing resources, handling delivery challenges, and ensuring smooth operations for offshore resources. The candidate will act as the...Show moreLast updated: 30+ days ago
    MBA HR - Fresher

    MBA HR - Fresher

    BPSP HR Solutions Pvt LtdINDIA
    Nadargul, Adibatla, Hyderabad, Telangana, India.Should handle the Recruitment Process.Support cross functional teams.Should handle the Recruitment Process, Manufacturing organisation, Support cross...Show moreLast updated: 30+ days ago
    Service Delivery Manager

    Service Delivery Manager

    Chronos ConsultingIndia
    IT vacancy with Oil and Gas client in India – Service Delivery Manager.The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational ...Show moreLast updated: 30+ days ago
    Service Delivery Manager

    Service Delivery Manager

    Google India Pvt LtdINDIA
    Gurugram, Haryana, India; Bengaluru, Karnataka, India; 2 more; 1 more.Experience driving progress, solving problems, and mentoring more junior team members. deeper expertise and applied knowledge...Show moreLast updated: 30+ days ago
    Intern : MBA

    Intern : MBA

    MEDTRONICINDIA
    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. Youll lead with purpose, breaking down barriers to innovatio...Show moreLast updated: 30+ days ago
    Senior Service Delivery Manager

    Senior Service Delivery Manager

    Excis Compliance ltdBangalore, KA, in
    Quick Apply
    WE’RE HIRING AS A SENIOR SERVICE DELIVERY MANAGER AT INDIA!.Excis is a global IT support leader globally, driven by innovation and collaboration. Start your journey with Excis and grow with us!.We a...Show moreLast updated: 8 days ago
    MBA Finance Faculty

    MBA Finance Faculty

    EdupeopleBengaluru, Karnataka, India
    One of the Reputed Colleges in Bangalore is hiring MBA Finance Faculty.Expeirence : 4+ years of MBA teaching expereince.Salary Range : 50K PM to 80K PM. Locaiton : Chikka Bellandur, Sarjapur ...Show moreLast updated: 30+ days ago
    MBA

    MBA

    ScaleneWorksBengaluru, Karnataka, India
    Quick Apply
    Visiting assigned HCPs and Pharmacy Stores on a daily basis.Scanning the environment in a given territory to understand and establish channels (Customers) for increasing the access to GSK products....Show moreLast updated: 30+ days ago
    Service Delivery Manager

    Service Delivery Manager

    UMIND CONSULTINGBangalore, Karnataka, India
    Job information of sales executive.Job Description of SDA- Non Cash (Aspire).Service Delivery Manager (Branch Manager in case of branches where there is no SDM). Provide Customer Service to RBL Bank...Show moreLast updated: 20 days ago
    Service Delivery Manager

    Service Delivery Manager

    Hewlett Packard EnterpriseINDIA
    This role has been designed as Hybrid with an expectation that you will work on average 2-3 days per week from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing...Show moreLast updated: 30+ days ago
    Manager - Service Delivery

    Manager - Service Delivery

    MicrolandBengaluru, India
    Behavioral | Aptitude | Communication.Technology | Hardware and Networking | Installation, configuration, maintainance and repair. Technology | Windows and MAC Support | OS administration.Technology...Show moreLast updated: 30+ days ago
    • Promoted
    Service Delivery Manager (SOC Service)

    Service Delivery Manager (SOC Service)

    3ColumnsBangalore, IN
    This role is focused on the delivery of SOC / MDR services for our customers.Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIE...Show moreLast updated: 1 day ago
    Service Delivery Manager - MBA

    Service Delivery Manager - MBA

    Intertec Softwares Pvt LtdBangalore, Karnataka, India
    Service Delivery Manager - MBA.To Manage Dynamics 365 finance and operations Implementation and Support.MANDATORY (CAPM / PMP / PRINCE2). DESIRABLE (AGILE, SCRUM).Risk Management, EPM, Project Planne...Show moreLast updated: 26 days ago
    Assurant - Manager - Service Delivery

    Assurant - Manager - Service Delivery

    AssurantBangalore, India
    Service Delivery are seeking a highly motivated and experienced Service Delivery Manager to lead and oversee the delivery of IT services to our clients / internal stakeholders.This role will be base...Show moreLast updated: 30+ days ago
    • Promoted
    Service Delivery Manager - SLA

    Service Delivery Manager - SLA

    Coders Brain Technology Private LimitedBangalore
    Job Title : Service Delivery Manager Application Management Services (Contract) Location : JP Nagar, Bangalore, India Show moreLast updated: 30+ days ago
    • Promoted
    Service Delivery Manager - SLA

    Service Delivery Manager - SLA

    HyrEzy Talent SolutionsBangalore
    Job Title : Service Delivery Manager - Application Management Services (Contract) - Location : JP Nagar, Bangalore, India - Job Type : Co...Show moreLast updated: 30+ days ago
    Service Delivery Manager

    Service Delivery Manager

    Multi RecruitBengaluru, IN
    Reconciliationof Balance sheet and P&L statements of multiple assets (100+ properties& funds).PerformKPI, Trend and Comparative analysis. Lead a teamof qualified professionals.Report tothe CFO of a ...Show moreLast updated: 30+ days ago
    Service Delivery Manager - AI - Healthcare

    Service Delivery Manager - AI - Healthcare

    2070HealthBengaluru, KA, IN
    Quick Apply
    Please note this role is not for 2070 Health •.Contiinex is at the forefront of conversational AI innovation, transforming customer experience with cutting-edge voice AI solutions tailored for high-...Show moreLast updated: 11 days ago