Talent.com
This job offer is not available in your country.
Service Delivery Manager - SLA

Service Delivery Manager - SLA

Coders Brain Technology Private LimitedBangalore
30+ days ago
Job description

Job Title : Service Delivery Manager Application Management Services (Contract)

Location : JP Nagar, Bangalore, India

Experience Required : 6 to 7 years

Industry : IT Services / Application Support / Managed Services

Job Summary :

We are looking for an experienced and proactive Service Delivery Manager (SDM) with 67 years of experience in Application Management Services (AMS). The ideal candidate will be responsible for ensuring seamless delivery of application support services to enterprise clients, managing SLA adherence, team coordination, stakeholder communication, and driving continuous service improvements.

Key Responsibilities :

  • Lead and manage the end-to-end delivery of AMS engagements, ensuring consistent service excellence.
  • Act as the single point of contact for client stakeholders, building strong and trusted relationships.
  • Monitor and manage service levels (SLAs, OLAs, KPIs) and ensure compliance across delivery streams.
  • Oversee incident, change, and problem management processes as per ITIL framework.
  • Coordinate with cross-functional teams including L1 / L2 / L3 support, infrastructure, and development teams.
  • Drive root cause analysis (RCA) for recurring issues and ensure implementation of corrective actions.
  • Conduct periodic service review meetings, track performance, and deliver comprehensive

reporting.

  • Identify and implement service improvement opportunities to enhance performance and
  • customer satisfaction.

  • Ensure documentation of support processes, SOPs, and knowledge base articles.
  • Support transition planning and onboarding for new applications into support.
  • Required Skills and Qualifications :

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 6 - 7 years of experience in Service Delivery, Application Support, or IT Operations roles.
  • Proven experience managing large-scale AMS engagements and application portfolios.
  • Strong understanding and practical application of ITIL principles (certification preferred).
  • Hands-on experience with ITSM tools such as ServiceNow, Jira, BMC Remedy, etc.
  • Strong analytical and problem-solving skills with the ability to manage critical incidents
  • effectively.

  • Excellent communication, stakeholder management, and team leadership skills.
  • Preferred Qualifications :

  • ITIL Foundation or Intermediate certification.
  • Experience working with enterprise clients in sectors like BFSI, retail, or healthcare.
  • Exposure to automation, monitoring, or DevOps tools.
  • Experience in transition / migration of support services.
  • ref : hirist.tech)

    Create a job alert for this search

    Service Delivery Manager • Bangalore

    Related jobs
    Service Delivery Manager

    Service Delivery Manager

    GSSTech GroupBengaluru, KA, IN
    Quick Apply
    The role requires overseeing the delivery aspects of the squad, managing resources, handling delivery challenges, and ensuring smooth operations for offshore resources. The candidate will act as the...Show moreLast updated: 30+ days ago
    Senior Service Delivery Manager

    Senior Service Delivery Manager

    Excis Compliance ltdBangalore, KA, in
    Quick Apply
    WE’RE HIRING AS A SENIOR SERVICE DELIVERY MANAGER AT INDIA!.Excis is a global IT support leader globally, driven by innovation and collaboration. Start your journey with Excis and grow with us!.We a...Show moreLast updated: 7 days ago
    Service Delivery Manager

    Service Delivery Manager

    Google India Pvt LtdINDIA
    Gurugram, Haryana, India; Bengaluru, Karnataka, India; 2 more; 1 more.Experience driving progress, solving problems, and mentoring more junior team members. deeper expertise and applied knowledge...Show moreLast updated: 30+ days ago
    Service Delivery Manager

    Service Delivery Manager

    Chronos ConsultingIndia
    IT vacancy with Oil and Gas client in India – Service Delivery Manager.The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational ...Show moreLast updated: 30+ days ago
    EIL Global - IT Service Delivery Manager

    EIL Global - IT Service Delivery Manager

    Eilglobal IT Solutions And Services Pvt LtdBangalore, India
    Skills : ITIL, Service Management, Incident Management, Problem Management, Process Improvement, Project Management, Vendor Management, Risk Assessment.Company Overvi...Show moreLast updated: 30+ days ago
    Service Delivery Manager - MBA

    Service Delivery Manager - MBA

    Intertec SoftwaresBangalore, Karnataka, India
    Service Delivery Manager - MBA.To Manage Dynamics 365 finance and operations Implementation and Support.MANDATORY (CAPM / PMP / PRINCE2). DESIRABLE (AGILE SCRUM).Risk Management EPM Project Planners ...Show moreLast updated: 1 day ago
    Service Delivery Manager

    Service Delivery Manager

    UMIND CONSULTINGBangalore, Karnataka, India
    Job information of sales executive.Job Description of SDA- Non Cash (Aspire).Service Delivery Manager (Branch Manager in case of branches where there is no SDM). Provide Customer Service to RBL Bank...Show moreLast updated: 20 days ago
    • Promoted
    ServiceNow - Data Center Operations Engineer - SLA

    ServiceNow - Data Center Operations Engineer - SLA

    ServiceNowBangalore
    Job Description : What you get to do in this role : - Oversee the day-to-day operations of data centres, ensuring the...Show moreLast updated: 3 days ago
    SO_Service Delivery Manager- Platform

    SO_Service Delivery Manager- Platform

    Bosch GroupBangalore, Karnataka, India
    Roles & Responsibilities : .The ServiceNow Service Delivery Manager will oversee the delivery and management of ServiceNow solutions and services. This role ensures that ServiceNow implementation...Show moreLast updated: 23 days ago
    Manager - Service Delivery

    Manager - Service Delivery

    MicrolandBengaluru, India
    Behavioral | Aptitude | Communication.Technology | Hardware and Networking | Installation, configuration, maintainance and repair. Technology | Windows and MAC Support | OS administration.Technology...Show moreLast updated: 30+ days ago
    SLA Automation Specialist

    SLA Automation Specialist

    Hewlett Packard EnterpriseINDIA
    This role has been designed as Onsite with an expectation that you will primarily work from an HPE partner / customer office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing t...Show moreLast updated: 30+ days ago
    • Promoted
    Service Delivery Manager (SOC Service)

    Service Delivery Manager (SOC Service)

    3ColumnsBangalore, IN
    This role is focused on the delivery of SOC / MDR services for our customers.Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIE...Show moreLast updated: 1 day ago
    Customer Success Manager

    Customer Success Manager

    LabourNet Services India Pvt. Ltd.Bangalore Urban, Karnataka, India
    Manager Customer Success (Central).Workforce Management / Staffing / Apprenticeship.Bangalore Head Office (supporting pan-India operations). Individual Contributor with Team Coordination.Senior Vic...Show moreLast updated: 12 days ago
    • Promoted
    Service Delivery Manager - SLA

    Service Delivery Manager - SLA

    HyrEzy Talent SolutionsBangalore
    Job Title : Service Delivery Manager - Application Management Services (Contract) - Location : JP Nagar, Bangalore, India - Job Type : Co...Show moreLast updated: 30+ days ago
    Assurant - Manager - Service Delivery

    Assurant - Manager - Service Delivery

    AssurantBangalore, India
    Service Delivery are seeking a highly motivated and experienced Service Delivery Manager to lead and oversee the delivery of IT services to our clients / internal stakeholders.This role will be base...Show moreLast updated: 30+ days ago
    Service Delivery Manager

    Service Delivery Manager

    Multi RecruitBengaluru, IN
    Reconciliationof Balance sheet and P&L statements of multiple assets (100+ properties& funds).PerformKPI, Trend and Comparative analysis. Lead a teamof qualified professionals.Report tothe CFO of a ...Show moreLast updated: 30+ days ago
    Service Delivery Manager - AI - Healthcare

    Service Delivery Manager - AI - Healthcare

    2070HealthBengaluru, KA, IN
    Quick Apply
    Please note this role is not for 2070 Health •.Contiinex is at the forefront of conversational AI innovation, transforming customer experience with cutting-edge voice AI solutions tailored for high-...Show moreLast updated: 11 days ago
    Service Delivery Manager - MBA

    Service Delivery Manager - MBA

    Intertec Softwares Pvt LtdBangalore, Karnataka, India
    Service Delivery Manager - MBA.To Manage Dynamics 365 finance and operations Implementation and Support.MANDATORY (CAPM / PMP / PRINCE2). DESIRABLE (AGILE, SCRUM).Risk Management, EPM, Project Planne...Show moreLast updated: 25 days ago