Team Lead / Senior Team Lead - Accounts Receivable calling

Primary Roles Responsibilities :

• Design & implement workflow processes.
• Ensure quality of Deliverables
• Interaction with clients
• Ensure timely client communication
• Ensure proper execution of projects
• Monitor the quality and provide feedback to individuals or team.
• Maintain process documents and ensure regular updates
• Ensure all updates from clients are recorded
• Ensure proper allocation of work to team members
• Ensure the Turnaround time is adhered as per SLAs
• Participate in conference calls with the clients / top management

Primary Skill :

Skills Required

Analytical Skills, Team Leader, Accounts Receivable, calling , Client Management, Sla